Jeremy Scranton
Humble,TX
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.
Overview
14
14
years of professional experience
Work History
Machine Operator
Valeron Strength Films
03.2020 - Current
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
- Operate machinery to extrude, stretch, rewind, inspect, trim, treat, test (peel test), laminate, reprocess and finish product
- Prepare samples from finished stock for special operations
- Maintains the work area and equipment in a clean and orderly condition and follows prescribed safety procedures.
- Handle film material and necessary hand tools
- May operate hand and lift trucks.
- Performs prescribed preventative maintenance on equipment..
Customer Service Representative
Randstad
01.2017 - 03.2020
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled customer inquiries and suggestions courteously and professionally.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Representative
Alorica
04.2012 - 12.2016
- Interfaced effectively with a diverse customer base, while utilizing de-escalation techniques to communicate account understanding for charges and payments.
- Identified opportunities to improve the customer experience, delivering training on service standards to achieve customer satisfaction.
- Investigates, and responds to inquiries from payors.
Researches any errors and makes necessary corrections for clean claim production and submissions. - Follow-up on accounts to ensure timely filing and prompt payment.
- Actively review billing / collection policy changes for assigned payers.
- Follow-up on payment errors, review posting, and calculate allowable amount before approving patient statements.
- Review insurance EOBs and initiate appeals as necessary
Resolves all insurance requests, inquiries, concerns, in an expedient and respectful manner.
- Work accounts to ensure payment meets the qualified payment amount required by the No Surprises Act
- Must be able to think outside of the box, critical decision making is necessary to fulfill the position's expectations.
Department Manager
Walmart
06.2014 - 12.2015
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
Retail Financial Service Specialist
Chase Bank
11.2012 - 11.2013
- Processed applications for new accounts.
- Reduced hold times significantly by efficiently prioritizing tasks, managing multiple lines simultaneously, and ensuring prompt resolution of customer concerns.
- Streamlined the account opening process for new customers, providing clear guidance on required documentation and procedures.
- Referred customers to other banking departments for specialized services.
- Promoted cross-selling opportunities by identifying customer needs and recommending suitable financial products or services accordingly.
- Cross-sold credit cards, loans and other bank products.
- Established rapport with new clients to increase satisfaction and loyalty.
- Championed bank initiatives by staying informed on industry trends and incorporating relevant knowledge into daily operations for a more comprehensive service offering.
- Received loan and utility payments, sending funds to correct destinations.
- Opened new accounts and made changes to existing accounts.
- Maintained friendly and professional customer interactions.
Telesales Representative
NCO Group
01.2010 - 11.2012
- Educated customers on product and service benefits, explaining features and answering questions.
- Improved product knowledge, attending regular training sessions and staying updated on industry trends.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Opened new accounts and documented personal, demographic, and payment information in system.
Education
No Degree - Electrical Equipment Installation And Repair
Everest Institute
Houston, TX07.2014
Skills
- Daily Outage Reports
- Quality Assurance Controls
- Testing Quality Analysis
- System Calibration
- Inventory Control
- Manufacturing
- Forklift Operation
- Profit and Loss Control
- Heavy Lifting
- Production Documentation
- Manufacturing Experience
- Forklift and Pallet Jack Operation
- Machinery Operations
- Safety Compliance
Timeline
Machine Operator
Valeron Strength Films
03.2020 - Current
Customer Service Representative
Randstad
01.2017 - 03.2020
Department Manager
Walmart
06.2014 - 12.2015
Retail Financial Service Specialist
Chase Bank
11.2012 - 11.2013
Customer Service Representative
Alorica
04.2012 - 12.2016
Telesales Representative
NCO Group
01.2010 - 11.2012
No Degree - Electrical Equipment Installation And Repair
Everest Institute
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