Summary
Overview
Work History
Education
Skills
Timeline
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JEREMY SEAY

Orlando,FL

Summary

I am a hard working, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am eager to do what ever I can to help my team and company meet and exceed its objective goals.

Overview

11
11
years of professional experience

Work History

Front End Support Team Member

The Whole Foods Market
06.2022 - 02.2024
  • Coordinated efforts with other departments such as engineering or product management when necessary to address more complex customer concerns.
  • Improved first-call resolution rates by providing accurate and timely information to customers.
  • Enhanced customer satisfaction by addressing and resolving technical issues promptly
  • Performed the role of in-store shopper to help Whole Foods exceed sales goals and enhance the customer experience.
  • Assisted in other departments such as maintenance and produce when needed to help them meet production goals.
  • Preformed at the top ten percent of my team for eight consecutive quarters.

Instore Shopper

Amazon
04.2020 - 06.2022
  • Working within Whole Foods Market, maintained high satisfaction ratings by completing orders quickly and making good selections for customers
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Demonstrated speed and accuracy in order item selection.
  • Worked productively with customers to meet order requirements and service expectations.
  • Trained new employees on company best practices, shopping duties and organizing strategies.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Helped Keep the store clean and neat to offer professional impression to every customer.

Vote By Mail Operator

Orange Counter Supervisor Of Elections
08.2018 - 11.2018
  • Optimized production workflows by analyzing processes, identifying inefficiencies, and implementing corrective actions.
  • Conducted inspection of in-process or finished product.
  • Supported management in achieving strategic objectives related to productivity, cost control, quality assurance, compliance with regulatory requirements.
  • Processed requests for absentee ballots to be mailed during the 2018 general midterm election.
  • Ensured timely distribution and mailing of ballots.
  • Worked with other departments to make sure production stayed within acceptable service levels.
  • Manually and electronically verified voter signatures.
  • Tabulated mailed ballots during the election and recount.
  • Trained newly hired employees on the county elections law and department best practices.

Sales Associate

Corona Cigar Company
03.2013 - 03.2018
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Used product knowledge and sales techniques to generate over $100,00 in annual sales for the company.
  • Maintained the appearance and operation of the store.

Education

Bachelor of Science - Business Administration And Management

University of Phoenix
Orlando, FL
06.2017

Skills

  • Administrative background
  • Mail Management
  • Verbal Communication
  • Team building
  • Problem Resolution
  • Professional and mature
  • Complaint Handling
  • Inventory Management
  • Telephone reception
  • Strong Problem Solver
  • Document Scanning
  • Proofreading

Timeline

Front End Support Team Member

The Whole Foods Market
06.2022 - 02.2024

Instore Shopper

Amazon
04.2020 - 06.2022

Vote By Mail Operator

Orange Counter Supervisor Of Elections
08.2018 - 11.2018

Sales Associate

Corona Cigar Company
03.2013 - 03.2018

Bachelor of Science - Business Administration And Management

University of Phoenix

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JEREMY SEAY