Jeremy Shoe
Union,SC
Summary
Dynamic leader with a proven track record at Goodwill Industries, enhancing customer satisfaction and loyalty through exceptional service management and cash handling accuracy. Skilled in staff training and development, I significantly improved operational efficiency and team performance. Expert in fostering workplace safety and employee motivation, consistently exceeding production targets. Attentive retail professional brings 7 years of experience in managing highly effective teams and creating a atmosphere of great teamwork and growth to drive company success. In-depth knowledge of Managing and company goals. People- and service-oriented leader with positive attitude and remarkable work ethic. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Key Holder
Goodwill Industries of Upstate/Midlands South Carolina
2023.08 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Interim Store Manager
Goodwill Industries Of the Upstate and Midlands
2022.11 - 2023.01
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Store Manager
Goodwill Industries of Upstate/Midlands South Carolina
2021.12 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Production Supervisor
Goodwill Industries of the Upstate and Midlands
2019.07 - Current
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.
- Evaluated existing production processes and identified areas for improvement.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
Education
High School Diploma -
Union County High School
Union, SC06.2011
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Workplace Safety
- Customer Service Management
- Bank Deposits
- Staff Training and Development
- Staff Oversight
- Alarm systems
- Daily Reporting
- Team training and development
- Employee Scheduling
- Team Building and Motivation
Certification
. Stacker Certification
. Mandt Certification
Timeline
Key Holder
Goodwill Industries of Upstate/Midlands South Carolina
2023.08 - Current
Interim Store Manager
Goodwill Industries Of the Upstate and Midlands
2022.11 - 2023.01
Assistant Store Manager
Goodwill Industries of Upstate/Midlands South Carolina
2021.12 - Current
Production Supervisor
Goodwill Industries of the Upstate and Midlands
2019.07 - Current
High School Diploma -
Union County High School
. Stacker Certification
. Mandt Certification
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