Jeremy Short
Henderson,NV
Summary
Dynamic Client Retention Specialist at Vonage Business with proven expertise in customer retention strategies and outstanding interpersonal skills. Successfully enhanced client relationships and drove growth through insightful reporting and proactive issue resolution, resulting in improved retention rates. Adept at leveraging CRM software to streamline processes and boost customer satisfaction.
Experienced with customer relationship management, ensuring client satisfaction and retention. Utilizes proactive strategies to address customer needs and enhance engagement. Knowledge of effective communication and problem-solving for optimal customer success.
Overview
8
8
years of professional experience
Work History
Client Retention Specialist
Vonage Business
03.2022 - Current
- Monitored industry trends and competitor activities closely so as to anticipate potential threats to existing client relationships while identifying opportunities for growth within current accounts.
- Created comprehensive reports on account performance, providing valuable insights for future business growth opportunities.
- Generated detailed case studies showcasing successful client engagements as part of an ongoing effort to highlight the value of our services.
- Identified potential client issues and swiftly addressed them, resulting in improved retention rates.
Sales and Service Representative
First Citizens Bank
04.2019 - 03.2022
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
Sales Manager
Champs Sporting Goods
06.2017 - 03.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
No Degree - General Studies
Whatcom Community College
Bellingham, WA06-2018
Skills
- Sales experience
- Negotiation techniques
- Upselling strategies
- Customer retention strategies
- CRM software proficiency
- Outstanding interpersonal skills
- Teamwork and collaboration
- Problem-solving skills
Timeline
Client Retention Specialist
Vonage Business
03.2022 - Current
Sales and Service Representative
First Citizens Bank
04.2019 - 03.2022
Sales Manager
Champs Sporting Goods
06.2017 - 03.2019
No Degree - General Studies
Whatcom Community College
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