Summary
Overview
Work History
Skills
Timeline
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Mallory Johns

Vancouver,WA

Summary

Proven Logistics Coordinator with a track record of enhancing warehouse efficiency and improving order accuracy at Georgia-Pacific. Skilled in logistics analysis and inventory management, I excel in fostering team productivity and customer satisfaction. My leadership in training programs significantly boosts operational understanding, demonstrating a commitment to excellence and a knack for problem-solving.

Experienced with coordinating complex logistics operations to ensure smooth supply chain management. Utilizes strategic planning and problem-solving skills to improve efficiency and reduce costs. Track record of fostering strong relationships with vendors and clients to maintain seamless operations.

Overview

7
7
years of professional experience

Work History

Logistics Coordinator

Georgia-Pacific
07.2022 - Current
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Improved order accuracy through meticulous data entry and verification processes.
  • Improved warehouse efficiency by redesigning layout for smoother flow of goods.
  • Coordinated with suppliers for timely delivery of materials, ensuring continuous production.
  • Developed training programs for new hires, significantly improving their understanding of logistics operations.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Managed inventory levels to verify availability of stock for customer orders.
  • Created reports to provide insights into logistics operations and performance.

Warehouse Operator

Medline Industry
09.2021 - 08.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Checked packages and merchandise for damage and notified vendors.
  • Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and warehouse best practices.
  • Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
  • Provided excellent customer service by efficiently processing returns, exchanges, or damages according to company policies.
  • Coordinated cross-functional teams during peak seasons to manage high volume orders effectively.
  • Maintained clean and organized work environment, adhering strictly to health and safety regulations.
  • Fostered culture of teamwork, leading by example and encouraging open communication.
  • Enhanced team productivity with thorough training on warehouse management systems.
  • Supported continuous improvement, suggesting and implementing process enhancements.
  • Enhanced order tracking accuracy, meticulously updating warehouse management system.
  • Assisted in receiving, stocking and distribution of merchandise.

Operations Legal Specialist

Wells Fargo
01.2021 - 09.2021
  • Enhanced team productivity by providing consistent guidance and support in daily tasks.
  • Played a key role in dispute resolution processes by gathering relevant information and assisting with negotiations as needed.
  • Collaborated with cross-functional teams to address legal matters, fostering positive working relationships.
  • Provided exceptional customer service when addressing inquiries from clients or colleagues on legal matters.
  • Maintained strict confidentiality of sensitive information while handling various aspects of the organization''s legal affairs.
  • Acted as a reliable resource for colleagues seeking advice or clarification on specific industry regulations or company policies related to operations activities.
  • Consistently met deadlines for high-priority tasks or projects while maintaining a strong attention to detail and quality work output.
  • Reduced risk exposure with thorough legal documentation review and proactive compliance monitoring.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Edited and proofread legal documents to verify accuracy.
  • Conferred with clients and other involved parties to gather and track case information.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.

Fraud Analyst

US Bankcorp
10.2019 - 01.2021
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
  • Contributed to design of user-friendly fraud reporting tool, improving efficiency of fraud case management.
  • Implemented robust verification processes, decreasing incidence of identity theft-related fraud.
  • Reviewed transactions and receipts to identify any suspicious activity.

Landscaper Maintenance Supervisor

S & M Landscape Maintenance
10.2017 - 08.2020
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
  • Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
  • Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.
  • Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
  • Conducted regular site visits to monitor progress on ongoing projects ensuring adherence to established timelines.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised employees and scheduled shifts.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
  • Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
  • Tracked and managed department costs for good budget adherence.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Promoted continuous improvement by encouraging staff to suggest innovative ideas for process enhancements and cost-saving initiatives.
  • Fostered a positive work environment that led to high employee morale and retention rates, while consistently meeting performance expectations.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Skills

  • Problem-solving
  • Decision-making
  • Logistics analysis
  • Customer service
  • Warehousing processes
  • Shipment coordination
  • Scheduling coordination
  • Punctual and dependable
  • Shipping documentation
  • Inventory management
  • Inventory control
  • Warehouse management
  • Reports generation
  • Training and leadership
  • Customer service skills
  • Team guidance and management

Timeline

Logistics Coordinator

Georgia-Pacific
07.2022 - Current

Warehouse Operator

Medline Industry
09.2021 - 08.2022

Operations Legal Specialist

Wells Fargo
01.2021 - 09.2021

Fraud Analyst

US Bankcorp
10.2019 - 01.2021

Landscaper Maintenance Supervisor

S & M Landscape Maintenance
10.2017 - 08.2020

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Mallory Johns