Jeremy Sinanan
Freeport
Summary
Hardworking Shift Supervisor with a proven track record at Starbucks, excelling in conflict resolution and customer satisfaction. Skilled in inventory management and cash handling, I foster a positive work environment while driving continuous improvement. Recognized for training new employees and enhancing team performance, ensuring operational excellence and a loyal customer base.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2022 - Current
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
Shift Supervisor
Starbucks
06.2023 - 10.2024
Barista
Starbucks
08.2022 - 06.2023
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Crew Member
AMC Theatres
12.2021 - 11.2022
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
Education
Bachelor of Science - Mechanical Engineering
Hofstra University
Hempstead, NYAssociate of Science - Engineering
Nassau Community College
Garden City, NY12-2026
Skills
- Attendance oversight
- Shift reporting
- Conflict resolution techniques
- Continuous improvement
- Customer-oriented
- Safety
- Sales monitoring
- Cash handling expertise
- Inventory management
Timeline
Shift Supervisor
Starbucks
06.2023 - 10.2024
Shift Supervisor
Starbucks
10.2022 - Current
Barista
Starbucks
08.2022 - 06.2023
Crew Member
AMC Theatres
12.2021 - 11.2022
Bachelor of Science - Mechanical Engineering
Hofstra University
Associate of Science - Engineering
Nassau Community College