Jeremy Smallwood
Detroit,MI
Summary
Experienced sales professional providing exemplary client services. From monitoring strategies to responding to client issues in a timely manner, while always striving to enhance company reputation through customer services. More than 10 years of experience in customer service and sales. Over 5 years in mortgage and underwriting experience Remarkable ability to analyze reports and solve problems. Hard working and energetic with excellent communication skills. Deep knowledge and skilled in PowerPoint, MS word, MS excel.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Marketing Specialist
Concentrix/ Linkedin
Farmington Hills, Michigan
05.2024 - Current
- Generated reports on website performance, ad campaigns, and other key metrics.
- Developed and implemented digital marketing campaigns to increase brand awareness.
- Provided technical support during product launches or other special events.
- Managed email marketing campaigns from conception to execution.
- Analyzed customer feedback from surveys or focus groups to identify areas of improvement.
Account Executive
Yelp
Chicago, IL
01.2024 - 05.2024
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Cultivated relationships with key decision makers through regular client follow-up calls.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Managed client accounts on an ongoing basis to ensure expectations were met or exceeded.
ERC Account Manager
SmartBiz Loans
01.2023 - 10.2023
- Support existing and former customers of SmartBiz Loans by evaluating their business is eligibility for the ERC Tax Credit
- Facilitate the business owner's experience through a series of questions to determine if they are eligible for significant tax breaks
- Coaching the client to ensure the appropriate next steps are taken as it relates to their qualification
- Serve as Point of contact and coordinator of all meetings for business owners and Tax Representatives within the region
Condo and New Construction Underwriter
Rocket Mortgage
Detroit, MI
01.2020 - 12.2022
- Examined loan documentation for accuracy and completeness while working with loan originators and production staff to secure all required documents
- Analyzed collateral (1-4 units, condos, co-ops) for marketability, eligibility, and condition
- Examined loan applications for compliance with Fannie Mae, Freddie Mac, Federal Housing Authority (HUD), Schwab and VA guidelines
- Evaluated the financial strength of borrowers to determine risk and repayment capacity for top-quality submission to agencies and portfolio products
- Demonstrated excellent follow-up with brokers, loan processors, account managers, loan originators, account executives, and management throughout all phases of the underwriting process
Account Specialist
Rock Connections, LLC
Detroit, MI
01.2017 - 12.2020
- Ensured that client deliverables are in harmony with the company's protocols and service standards
- Generated leads through cold calling and appointment setting
- Exhibited high proficiency in the area of proprietary software and technology
- Provided recommendations to clients in terms of bolstering quality and minimizing costs
- Maintain Store Appearance - keep products customer ready
- Transform the Store for a new season
- Helped customers select products that best fit their personal needs
- Maintained visually appealing and effective displays for the entire store
Education
Association Degree - Management Business Administration
Schoolcraft College
05.2017
High School Diploma - Marketing Communication
Detroit Community High School
05.2005
Skills
- Client Relations
- Data Entry
- Microsoft Office
- Project Management
- Reliable
- Report Generation
- Sales & Marketing
- Supervision & Training
- SKILLS
- Customer Service and Underwriting Professional
- Digital Marketing Management
- Customer Service
- Competitive Positioning
- Delivering Presentations
- Campaign Planning
- Customer Segmentation
- Social Media Marketing
- Relationship Building
- Market Research and Analysis
- Strategic Planning
- Salesforce CRM
- Digital Media
- Customer Engagement
- Social media tools
- Customer Relationship Management (CRM)
Certification
- LinkedIn Content and Creative Design
- LinkedIn Marketing Strategy
- LinkedIn Marketing Fundamentals
Timeline
Digital Marketing Specialist
Concentrix/ Linkedin
05.2024 - Current
Account Executive
Yelp
01.2024 - 05.2024
ERC Account Manager
SmartBiz Loans
01.2023 - 10.2023
Condo and New Construction Underwriter
Rocket Mortgage
01.2020 - 12.2022
Account Specialist
Rock Connections, LLC
01.2017 - 12.2020
Association Degree - Management Business Administration
Schoolcraft College
High School Diploma - Marketing Communication
Detroit Community High School
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