Jeremy Smaw
Birmingham,AL
Summary
Dedicated and organized Customer Service professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Paraprofessional
Kelly Educational Staffing
Hoover, AL
12.2022 - Current
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Supervised small groups of students during instruction time.
- Created and maintained positive relationships with students, parents, and colleagues.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Observed student performance and recorded academic and attendance.
Assistant Manager
pOpshelf
Hoover, AL
01.2022 - 12.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Coordinated with other departments to ensure smooth flow of operations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data and forecasted business results for upper management.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Team Lead
Walmart
Homewood, AL
05.2020 - 01.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Delegated tasks appropriately according to individual skill sets.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
- Worked closely with human resources to support employee management and organizational planning.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
Human Resources Assistant (Apprenticeship)
INFCR
Birmingham, AL
01.2020 - 05.2020
- A human resources (HR) assistant is a certified professional who handles the daily administrative and HR duties of an organization.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Prepared job postings for open positions on the company website and other job boards.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
Education
High school diploma -
Parker High School
Birmingham, AL05.2020
Some College (No Degree) - Business Administration & Management
Alabama A & M University
Huntsville, ALSkills
- Policy Training & Talent development
- Team Leadership
- Talent Acquisition
- Trained Supervisor
- Conflict Management & Resolution
- Cash Management & Loss avoidance
- Schedule Management
- Time Management
- P&L Management
- Strong Decision-Making
- Delegation
- Team Collaboration
- Telephone reception
- File Organization
- Human Resources
- Verbal Communication
- Operations Management
Certification
- Guest Services Certification - Certifies the Completion of training course in Hospitality that can translate into all Customer based Careers
Timeline
Paraprofessional
Kelly Educational Staffing
12.2022 - Current
Assistant Manager
pOpshelf
01.2022 - 12.2022
Team Lead
Walmart
05.2020 - 01.2022
Human Resources Assistant (Apprenticeship)
INFCR
01.2020 - 05.2020
High school diploma -
Parker High School
Some College (No Degree) - Business Administration & Management
Alabama A & M University