Jeremy Souza
Lawrenceville,GA
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Skilled Packager with over 1 year of experience accomplishing production goals in fast-paced environments. Successful at moving small and large merchandise by lifting and using equipment. Dependable, dedicated and focused on constantly improving skills and performance.
Overview
5
5
years of professional experience
Work History
Security Officer
Allegan County Fair
09.2021 - 02.2024
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Checked and verified photo identification prior to granting facility access.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Monitored CCTV cameras and alarm systems for security breaches.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote detailed reports of all security breaches and investigations.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Packaging Specialist
Perrigo Pharmaceuticals
02.2021 - 06.2022
- Organized items on racks, shelves and bins to maintain established order.
- Loaded items onto conveyor belts and pallets.
- Weighed packaged items to calculate total weight.
- Labeled containers, container tags or products.
- Conducted basic repairs of vacuum sealers, pallet jacks, and lifts to keep equipment properly cleaned and maintained.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Maintained accurate inventory records, ensuring timely replenishment of supplies as needed.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Counted items to verify accuracy of orders.
- Operated shrink wrap, banding and other wrapping machines.
- Ensured compliance with regulatory requirements related to labeling, shipping, and storage of packaged goods.
- Recorded product, packaging and order information on specified forms.
- Secured items for storage or shipment.
- Operated tape machines, scales and label printers to package items correctly.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Sealed containers and packages with glue, tape or other materials.
- Assembled boxes, cartons and containers to package items.
- Cleaned and maintained production area and equipment.
- Re-packaged damaged or incorrectly packaged items.
- Inspected items for defects and damage.
- Adjusted machine settings to accommodate different items and packaging materials.
Manager
Sleeping Tiger Imports
11.2018 - 11.2021
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Hamilton High School
Hamilton, MI05.1999
Skills
- Crisis Management
- First Aid Training
- Legible report writing
- Weapons training
- Risk Assessment
- Access Control Management
- Detail Oriented
- De-Escalation Techniques
- Alarm systems
- Access systems and patrol
- Honest and Dependable
- Security operations experience
- Federal and State Regulation Compliance
- Reporting skills
- Visitor tracking
- Active Listening
- Team Training
- Vehicle inspections
- Employee and Visitor Screening
- Coaching and Mentoring
- Customer Service
- Metal detector operation
- Adaptable and Flexible
- Team Player
- Work ethic
- Law Enforcement Collaboration
- Workplace Safety
- Stationary surveillance
- Staff Management
- Knowledge of supervisory concepts
- Frisking Procedures
- English fluency
- Opening and closing procedures
- Database Management
- Revenue Growth
- Teamwork and Collaboration
- Friendly and Positive
- Retail Sales Techniques
- Customer Service Management
- Loss Prevention
- Store Opening and Closing
- Talent Recruitment
- Effective leader
- Accurate money handling
- Delegating Work
- Security System Monitoring
- Team Development
- Resource Allocation
- Recruiting and Hiring
- Cash Management
- Performance Improvement
- Staff training/development
- HAZMAT Training
- Load Balancing
- Work Well Under Pressure
- Warehouse Safety
- Electric Pallet Jack
- Processing Equipment Operation
- Shipping and receiving
- Production Logging
- Pallet Building and Wrapping
- Packaging Material Testing
- Problem-Solving
- Equipment Inspection
- Product Packaging
- Decision-Making
- Strong Communication Skills
- Heavy Lifting
- Reading Comprehension
- Basic Mathematics
- Storage Organization
- Project management abilities
- Shipment Inspection
- Shipping procedures
- Order Fulfillment
- Packing Optimization
- Time Management Aptitude
- Deadline Management
- Deadline-oriented
- Product Inspections
- Data Entry
- Tagging and Labeling
Timeline
Security Officer
Allegan County Fair
09.2021 - 02.2024
Packaging Specialist
Perrigo Pharmaceuticals
02.2021 - 06.2022
Manager
Sleeping Tiger Imports
11.2018 - 11.2021
High School Diploma -
Hamilton High School