Jeremy Speakman
Vandalia,OH
Summary
Dynamic Home Furnishing Consultant with a proven track record at Value City Furniture, excelling in customer service and interior design. Leveraged expertise in furniture selection and relationship building to boost sales and foster strong customer loyalty. Skilled in coaching and mentoring, consistently driving team success and exceeding sales targets through innovative strategies. I have been at the top of my field for many years at every company to which I have been employed I look forward to continuing this standard of excellence with your company for years to come.
Overview
24
24
years of professional experience
Work History
Home Furnishing Consultant
Value City Furniture
Beavercreek, OH
10.2012 - 10.2024
- Provided customers with detailed information on products and services offered by the company.
- Assisted customers in selecting furniture pieces that matched their style, budget and needs.
- Developed a strong customer base through referral programs and other promotional activities.
- Responded to inquiries regarding product availability, pricing, delivery options.
- Coordinated with warehouse staff for timely delivery of merchandise to clients.
- Assisted customers in determining the best payment plans available for large purchases.
- Resolved customer complaints in a timely manner while ensuring satisfaction was achieved.
- Advised clients on interior design concepts, color schemes, fabrics and textures.
- Created innovative marketing campaigns aimed at increasing sales revenue.
- Monitored competitors' activities in order to stay ahead of industry trends.
- Assisted teammates and mentored new employees to deliver top-tier customer experiences.
District Manager
AT&T
Sugar Land, TX
01.2009 - 09.2012
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Created and maintained productive relationships with key stakeholders in the district.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Organized promotional events in order to drive sales volume in the district's stores.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
Store Manager
Rex Television and Appliances
Dayton, OH
11.2000 - 01.2008
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Organized and coordinated training sessions for new employees.
- Conducted assessments to determine skill gaps of existing personnel.
- Provided coaching and mentorship programs for staff members.
- Identified areas of improvement in existing training methods and procedures.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
Education
High School Diploma -
PHS
Piqua, OH01-1998
Skills
- Textile selection
- Furniture selection
- Design presentation
- Color coordination
- Interior design
- Space planning
- Product demonstration`
- Warranty sales
- Furniture merchandising
- Business development
- Salesforce management
- Marketing
- Goal setting
- Relationship building
- Coaching and mentoring
- Policy implementation
- Clear communication
- Team leadership
- Customer service
Timeline
Home Furnishing Consultant
Value City Furniture
10.2012 - 10.2024
District Manager
AT&T
01.2009 - 09.2012
Store Manager
Rex Television and Appliances
11.2000 - 01.2008
High School Diploma -
PHS