Jeremy Spiller

• Responded to emergent issues in production releases to quickly iterate and remediate weaknesses in subsequent releases.
• Managed release validation through development, testing and production phases.
• Developed comprehensive release schedules to effectively communicate project timelines to stakeholders and team members.
• Managed simultaneous and multiple releases across various platforms and within diverse portfolios.
• Conducted post-release assessments to identify areas for improvement, driving ongoing enhancements to the release management process.
• Monitored performance metrics after each release; utilized data to make informed decisions about future strategies and process improvements.
• Developed and maintained a comprehensive knowledge base/documentation repository in Confluence for all release-related information, facilitating knowledge sharing and collaboration among team members.
• Conducted release readiness reviews, go/no-go meetings, and ensure stakeholder alignment for each release, across multiple platforms.

Incident Management - RCCA/RCA Process

• Conducted RCA's for all deployment and internal incidents for Business Unit to track and correct problems from occurring again.
• Custom designed Confluence forms to support and track RCA/RCCA intake.
• Tracked corrective actions and reported on them monthly, highlighting any frequently occurring issues.
• Assisted teams with designing and implementing new process improvements based on Corrective Actions

Customized and implemented the SDLC workflow system for Release Management process.

Managed multiple version upgrades including testing and deployment of all roll outs.

Coordinated with vendor to develop new functionality within the workflow system.

Analyzed and defined business requirements in line with SDLC policies and standards.

Partnered with software development vendor to create proprietary forms and workflows.

Developed and delivered end user training for the new process and functionally of the workflow system.

Improved efficiency by reducing bottlenecks through re-engineering the workflow process to meet business needs.

Created custom processes with application teams , reducing time and effort to increase change throughput.

Coordinated complex and multiple occurring releases with Development, UAT, and Application Management teams.