Jeremy Stepney
Alsip,IL
Summary
IT Professional. Strengths include an extensive background in customer service, project management, detailed research, and training. Ability to troubleshoot hardware and software on Windows operating systems and an extremely fast learner of new technologies. An effective written and oral communicator with excellent problem-solving skills. Ability to multi-task and maintain accurate attention to detail. A flexible team player willing to get the job done in a timely manner.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Help Desk Analyst
HTC Global Services
Remote
01.2023 - Current
- Identified customer needs and provided solutions in a timely manner.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Reported and tracked service requests using ticketing system.
- Conducted follow-up calls to ensure resolution of customer complaints or issues.
- Assisted customers by troubleshooting and resolving technical problems.
Field Supervisor
Oak Lawn Park District
05.2022 - Current
- Ensuring Health and Safety by following policies, processes, and always acting in a safe manner
- Performing other duties and tasks as assigned from time to time by management
- Perform minor service work as needed
- Verified the amount of cash in the cash drawer against the day's receipts
- Operating concession stand-verified inventory and supervised operation during events.
Service Technician
Assurant
10.2021 - 09.2022
- Provided field technical support services to T-Mobile Wireless Network Subscribers
- Performed diagnostics, cleaning, and repairs on Samsung and Apple products
- Inventory tracking of supplies and parts
- Meetings with management on KPI for the month
- Data entry of repairs in ticket systems
- Performed sales on cellular accessories.
Recreational Assistant
Alsip Park District
Alsip, IL
06.2015 - 10.2021
- Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers
- Updated all documentation and logs to maintain camp and camper records
- Supported children by actively listening and offering encouragement
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Trained staff members on conducting events and following safety procedures.
Seasonal Driver
UPS
Bedford Park, IL
11.2020 - 01.2021
- Arranged packages on truck to achieve best use of storage space and to minimize damage
- Completed required product or package delivery documentation.
Produce Clerk
Food 4 Less Supermarket
01.2018 - 08.2020
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to the 'first in, first out' rule
- Assisted customers with price-checking fruits and vegetables and finding requested items in the department
- Operated various types of equipment including balers, power jacks, and slicing machines
- Hauled produce items from stock, using manual and power jack equipment, and placed on correct store shelves.
Produce Clerk
Ultra Foods
05.2012 - 08.2015
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to the 'first in, first out' rule
- Assisted customers with price-checking fruits and vegetables and finding requested items in the department
- Operated various types of equipment including balers, power jacks, and slicing machines
- Hauled produce items from stock, using manual and power jack equipment, and placed on correct store shelves.
Education
Information Technology Security Administration Certificate -
MyComputerCareer
11.2020
Skills
- LAN WAN
- Adaptability
- Troubleshooting
- Firewalls & Antivirus
- Virtualization
- Active Directory
- Safety & Security
- Technical Support
- Routers & Switches
- Networking
- VOIP
- Installation
- Configuration
- Documentation
- Team Management
- Electronics Knowledge
Certification
- WISE
- GSX Apple
Technical Summary
Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, Disassemble and Reassemble desktop PCs, Cellular Devices, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors, Microsoft Firewalls, identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing, LAN, WAN, Virtualization, Installation, Configuration, Adaptability, Active Directory, VOIP, Documentation, Troubleshooting, Safety & Security, Networking, Team management, Firewalls & Antivirus, Technical Support, Routers & Switches, IP Addressing Scheme
Timeline
Help Desk Analyst
HTC Global Services
01.2023 - Current
Field Supervisor
Oak Lawn Park District
05.2022 - Current
Service Technician
Assurant
10.2021 - 09.2022
Seasonal Driver
UPS
11.2020 - 01.2021
Produce Clerk
Food 4 Less Supermarket
01.2018 - 08.2020
Recreational Assistant
Alsip Park District
06.2015 - 10.2021
Produce Clerk
Ultra Foods
05.2012 - 08.2015
Information Technology Security Administration Certificate -
MyComputerCareer