Jeremy Stevens
Liberty Lake,WA
Summary
Collaborative leader dedicated to promoting an engaged and empowering work culture through effective partnership with coworkers. Proven track record in building and maintaining relationships with diverse stakeholders in fast-paced and dynamic settings. Skilled at motivating and leading teams, with a talent for analytical problem-solving and excellent customer relations aptitude. Utilizes independent decision-making skills and sound judgment to positively impact company success. Committed to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
22
22
years of professional experience
Work History
Processing Manager
Phat Panda
08.2024 - Current
- Promoted safe working practices to maintain compliance with established policies and procedures.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Implemented workflow processes and pre-production of products by analyzing production reports.
- Fostered safe and clean work environment by educating and directing team on control points, equipment and resources.
- Collaborated with director on process improvement initiatives to attain goals.
- Observed production control points and equipment and monitored personnel allocation and resources to meet quality standards.
- Identified bottlenecks in existing workflows for devising strategic plans aimed at minimizing potential roadblocks.
General Manager
XGolf
09.2022 - 04.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
General Manager
Red Robin
02.2009 - 03.2019
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
General Manager
Sharis Pie & Shakes
09.2002 - 12.2008
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
No Degree - Agriculture, Electrical
- Honor Roll [Semester and Year]
- Relevant Coursework: [Subject] & [Subject]
- Professional Development: [Subject]
- [Student Organization or Club Name] Member
High School Diploma -
06-1999
- Extracurricular Activities: [Activity]
- [Student Organization or Club Name] Member
- Elected Captain of [Team]
Skills
- Customer follow-up
- Operations Management
- Workflow Management
- Scheduling Coordination
- Cost Reduction
- Process Mapping
- Teamwork and Collaboration
- Customer Service
- Critical Thinking
- Financial Reporting
- Budget Planning
- Proficient in Google Sheets, Word, Excel
Accomplishments
- Supervised team of 200 staff members.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Processing Manager - Phat Panda
08.2024 - Current
General Manager - XGolf
09.2022 - 04.2024
General Manager - Red Robin
02.2009 - 03.2019
General Manager - Sharis Pie & Shakes
09.2002 - 12.2008
Wenatchee Valley College - No Degree, Agriculture, Electrical
Cashmere High School - High School Diploma,
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