Jeremy Stokes

• Led all Information Technology functions, including the enterprise resource planning (ERP) system, business intelligence reporting, network infrastructure, cyber security, and helpdesk operations supporting approximately five hundred end-users
• Coordinated an ERP migration between sales, operations, finance, and human resources personnel for approximately two thousand products and eight thousand customers, with revenue generation exceeding three hundred million dollars.
• Established a strong IT governance framework, aligning technology investments with business objectives and maintaining regulatory compliance.
• Managed stakeholder expectations effectively during major system implementations or changes through clear communication channels and regular progress updates.
• Implemented robust project management practices to streamline planning, resource allocation, and execution for all IT projects within the organization.
• Enhanced cybersecurity measures by developing comprehensive risk assessments and implementing robust security protocols.
• Achieved significant cost savings through the negotiation of vendor contracts and consolidation of technology resources.
• Evaluated IT capital budget to measure and monitor fixed asset proposals.
• Analyzed financial investment in IT systems, potential return on investment and impact on productivity.

• Managed the complete accounting cycle - quoting, sales order, purchase order, receiving material, paying vendor invoices, invoicing customers, receiving payments, posting payments, monthly reconciliation of bank accounts, paying NCDOR sales tax, reporting financials, recording journal entries and closing accounting periods
• Migrated the financial system from a cloud-hosted to an on-premise financial system
• Set up and adjusted annual county sales tax rates
• Created vendors and customer accounts
• Created product items and assemblies in the inventory system
• Tracked sales opportunities in the company with the customer relationship management (CRM) tool
• Contract review and vendor evaluation for technology hardware and software solutions
• Conducted market research to evaluate the viability of new products and services
• Developed go-to-market strategies
• Meet with customers to understand business challenges and design value-added solutions
• Accountable for enterprise business development service delivery life cycle from pre-sale to cash.
• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.

• My efforts contributed to 25% revenue growth while sustaining strong profit margins in 2023, with an annual revenue budget projected to increase an additional 36% in 2024
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
• Drafted and distributed reports to assist board members with critical business decisions.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Provided network design and financial analysis of a multi-million-dollar contract for the University of Virginia's Athletic facilities (Scott Stadium and John Paul Jones Arena high-density wireless project)
• Financial analysis for new fiber construction opportunities and wireless opportunities (Gross Profit Margin, Return on Investment, and Net Present Value)
• Created amortization schedules to offer monthly recurring revenue ge pricing schedules based on down payment and contract duration
• As part of the sales team, I identified new opportunities and sold additional services into existing accounts to achieve sales goals
• Worked closely with product management, network operations, and field operations to deliver enterprise fiber optic services within budget and on schedule
• Attended sales meetings to understand business needs for technology services and design solutions to achieve customer goals
• Subject matter expert for community events such as round table discussions, business incubators, technology alliances, and economic development initiative groups
• Meet with C-level leaders quarterly at the corporate headquarters in Toronto, CA, to provide product feedback and recommendations for the product portfolio.

• Provide technology solutions with total cost of ownership for investments
• Evaluation and selection of technology solutions based on the needs of the organization
• Project management for server and security infrastructure
• Budget preparation for annual and multi-year cycles
• Blade center configuration and administration
• Manage a highly virtualized infrastructure consisting of approximately 200 virtual servers
• Backup and recovery for enterprise systems and applications
• Work closely with the Applications Development team to deploy new applications and ensure critical services are available for the City's various functional departments.

• Provided broadband project updates (FTTH-GPON) to the senior executive team
• Calculated oversubscription ratios and forecasted bandwidth consumption of data services
• Project management for broadband services (residential and commercial)
• Technical presenter for the Citizens Academy and other agencies interested in fiber-to-the-home operations
• Contributed to the expansion of the business services product portfolio for internal and external customers
• Coordinated efforts between engineering, outside plant, network operations, and sales to deliver value-added services to our business-class customers
• Trained and supervised personnel on the provisioning of business-class services for voice, video, and data
• Router and switch administration for the core, distribution, and access layers
• Firewall Administration for clustered and non-clustered firewalls.

• Computed return on investment models for new business opportunities
• Partnered with the sales team to achieve quarterly sales goals
• Trained the sales team on products and services to achieve higher close rates
• Project manager for commercial broadband services
• Composed cost estimates, bill of materials, and documentation for projects
• Designed solutions to meet the needs of MDUs and commercial broadband customers, including wireless and structured wiring infrastructure
• Maintained outstanding relationships with the key accounts.

• Managed the operations of local video advertising
• Project manager for the rebuild of six communication centers
• Managed all aspects of the local helpdesk for approximately 20 sales and support staff members
• Worked with video servers, satellites, RF networks, media production, and video encoding equipment
• Optimized the video system's performance to achieve the highest levels of availability to ensure revenues were collected on advertising sales
• Maintained the audio and video equipment used in media production and video encoding for local advertising content.