Customer Service Cashier
Ooh La La Shaved Ice
05.2021 - 10.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Collaborated with team members to maintain smooth operations during peak hours.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
