Jeremy Thompson

• Improved customer satisfaction by implementing streamlined service processes and staff training programs. Maintained a customer loyalty measurement of of 93% and higher.
• Achieved a 90%+ retreat response time
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
• Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build rapport and trust.

• Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
• Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
• Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
• Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
• Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
• Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.

Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.