Jeremy Thompson
Fort Worth,TX
Summary
Results-driven Talent Development professional with 9 years of experience delivering impactful training programs and enhancing workforce engagement across diverse industries. Skilled facilitator with a proven track record of fostering cultural growth and driving performance improvements through a people-first approach. Adept at designing and implementing high-quality development programs that align with business goals and inspire employee success.
Overview
13
13
years of professional experience
Work History
Director of Talent Development
Nextlink Internet
10.2020 - Current
- Reported to the Chief Operations Officer (COO)
- Sourced, released and maintain corporate Learning Management System
- Developed high-performing workforce by providing targeted training and growth opportunities for 1000+ employees.
- Partnered with Sales professionals to develop market strategy training initiatives.
- Established culture of continuous learning by promoting skill-building initiatives and resources.
- Oversaw content creators, in-person and virtual facilitators and training schedule coordinator to provide guidance and support for their growth as leaders within the organization.
- Increased overall company performance by creating competency-based assessments for various roles within the organization.
- Partnered with HR teams to align talent development initiatives with broader workforce planning efforts seamlessly integrated into business strategy execution processes.
- Designed innovative leadership development programs, resulting in increased employee engagement and productivity.
- Fostered positive work environment through comprehensive employee relations program.
Samsung National Experiential Training Lead
2020 Companies
04.2019 - 03.2020
- Reported to National Program Director
- Led training direction of national team of 35 field Samsung experiential market coordinators.
- Content creation and delivery efforts around devices, systems, go-to-market strategy, and Corporate SOP.
- Partnered with key stakeholders to analyze training results and determine additional learning objectives.
- Assisted with strategy development and facilitation of National training events targeting over 850 Field Sales Managers and representatives.
- Performed quarterly analysis of training objectives, KPI results and reported findings directly to client and Project management.
- Teamed with 4 other members of National Leadership team to pioneer and innovate new training modalities and learning assessment options.
Talent Development Specialist and Sales Trainer
Texas Trust Credit Union
09.2017 - 04.2019
- Reported to the Assistant Vice President of Talent Development
- Facilitated various training classes around roles and behaviors of financial service officers
- Worked with retail operations to assess training needs, outline course design and facilitate instructor-led training for wide range of audiences
- Developed and implemented advanced sales training into required employee curriculum
- Attended sales meetings to determine coaching practices to fit specific products and services
- Worked with retail branch managers to provide coaching to over 150 personal bankers, and service professionals
- Established and reviewed quarterly training strategy with Assistant Vice President of Talent Development
Regional Field Sales Trainer
2020 Companies
01.2017 - 09.2017
- Reported to Director of Training
- Responsible for primary training and development needs for and New Hire Orientation sessions for North/Central Texas account sales team.
- Created 21 day training strategy for new hire trainees to discuss strengths, opportunities, and future goals to achieve further success.
- Worked to develop training content based on needs of client. Implemented content into New Hire, and in-field training curriculum.
Samsung Training Field Sales Manager
2020 Companies
09.2015 - 03.2017
- Reported to the District Sales Manager
- Interview and train new team members on field operations and sales/training strategies
- Attend required training sessions on assigned products
- Lead team of 5 other Field Sales Managers in Orlando-Jacksonville District
- Increase target account sales year over year profit by averages of 91% in 2015, 112% in 2016
- Conceptualize, direct, and produce "FSM PERFECT Radio Program" to provide field sales team with best practice strategies, and news/informal announcements to over 850 Field Sales Mangers
Website Modifications Specialist Tier 1
WEB.COM
12.2014 - 09.2015
- Reported to the Modifications Tier 1 Manager
- Received 20 - 30 inbound calls per day assisting clients with web design and development needs
- Up-sell current and prospective clients on additional features and advanced design elements
- Lead design team in up-sell metrics for months of March, April, June and August with a 30% take rate
- Act as design team leader, and work with design team supervisor to train team members
Outside Event Sales Representative
Marketsource, INC
08.2012 - 11.2014
- Reported to the Regional Sales Manager
- Maintain sales per hour quota of at least 180% to goal from October of 2012 to November of 2014
- Develop training programs for new and current client retail sales associates
- Assist in development and facilitation of training content for all incoming sales team members
Retail Sales Consultant
Best Buy
11.2011 - 08.2012
- Lead store in service attach rate (protection plans, incentive program opt in) for months of November, December, January, February, and April
- Work with new hires to train and equip them on sales strategies and new wireless initiatives
Skills
- Diversity and Inclusion
- Employee Relations
- Onboarding strategies
- Organizational Development
- Training design
- Career Development
- Mentoring Programs
- Executive coaching
- Employee Engagement
- Onboarding, Training, and Development
- Leadership Development
- Coaching and Mentoring
- Learning Management system implementation and management
Timeline
Director of Talent Development
Nextlink Internet
10.2020 - Current
Samsung National Experiential Training Lead
2020 Companies
04.2019 - 03.2020
Talent Development Specialist and Sales Trainer
Texas Trust Credit Union
09.2017 - 04.2019
Regional Field Sales Trainer
2020 Companies
01.2017 - 09.2017
Samsung Training Field Sales Manager
2020 Companies
09.2015 - 03.2017
Website Modifications Specialist Tier 1
WEB.COM
12.2014 - 09.2015
Outside Event Sales Representative
Marketsource, INC
08.2012 - 11.2014
Retail Sales Consultant
Best Buy
11.2011 - 08.2012
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