Jeremy Thompson
Fort Worth,TX
Summary
Results-driven Talent Development professional with 9 years of experience delivering impactful training programs and enhancing workforce engagement across diverse industries. Skilled facilitator with a proven track record of fostering cultural growth and driving performance improvements through a people-first approach. Adept at designing and implementing high-quality development programs that align with business goals and inspire employee success.
Overview
13
13
years of professional experience
Work History
Director of Talent Development
Nextlink Internet
Hudson Oaks, TX
10.2020 - Current
- Reported to the Chief Operations Officer (COO)
- Sourced, released and maintain corporate Learning Management System
- Developed high-performing workforce by providing targeted training and growth opportunities for 1000+ employees.
- Partnered with Sales professionals to develop market strategy training initiatives.
- Established culture of continuous learning by promoting skill-building initiatives and resources.
- Oversaw content creators, in-person and virtual facilitators and training schedule coordinator to provide guidance and support for their growth as leaders within the organization.
- Increased overall company performance by creating competency-based assessments for various roles within the organization.
- Partnered with HR teams to align talent development initiatives with broader workforce planning efforts seamlessly integrated into business strategy execution processes.
- Designed innovative leadership development programs, resulting in increased employee engagement and productivity.
- Fostered positive work environment through comprehensive employee relations program.
Samsung National Experiential Training Lead
2020 Companies
Remote Hybrid
04.2019 - 03.2020
- Reported to National Program Director
- Led training direction of national team of 35 field Samsung experiential market coordinators.
- Content creation and delivery efforts around devices, systems, go-to-market strategy, and Corporate SOP.
- Partnered with key stakeholders to analyze training results and determine additional learning objectives.
- Assisted with strategy development and facilitation of National training events targeting over 850 Field Sales Managers and representatives.
- Performed quarterly analysis of training objectives, KPI results and reported findings directly to client and Project management.
- Teamed with 4 other members of National Leadership team to pioneer and innovate new training modalities and learning assessment options.
Talent Development Specialist and Sales Trainer
Texas Trust Credit Union
Arlington, TX
09.2017 - 04.2019
- Reported to the Assistant Vice President of Talent Development
- Facilitated various training classes around roles and behaviors of financial service officers
- Worked with retail operations to assess training needs, outline course design and facilitate instructor-led training for wide range of audiences
- Developed and implemented advanced sales training into required employee curriculum
- Attended sales meetings to determine coaching practices to fit specific products and services
- Worked with retail branch managers to provide coaching to over 150 personal bankers, and service professionals
- Established and reviewed quarterly training strategy with Assistant Vice President of Talent Development
Regional Field Sales Trainer
2020 Companies
Fort Worth, TX
01.2017 - 09.2017
- Reported to Director of Training
- Responsible for primary training and development needs for and New Hire Orientation sessions for North/Central Texas account sales team.
- Created 21 day training strategy for new hire trainees to discuss strengths, opportunities, and future goals to achieve further success.
- Worked to develop training content based on needs of client. Implemented content into New Hire, and in-field training curriculum.
Samsung Training Field Sales Manager
2020 Companies
Jacksonville, FL
09.2015 - 03.2017
- Reported to the District Sales Manager
- Interview and train new team members on field operations and sales/training strategies
- Attend required training sessions on assigned products
- Lead team of 5 other Field Sales Managers in Orlando-Jacksonville District
- Increase target account sales year over year profit by averages of 91% in 2015, 112% in 2016
- Conceptualize, direct, and produce "FSM PERFECT Radio Program" to provide field sales team with best practice strategies, and news/informal announcements to over 850 Field Sales Mangers
Website Modifications Specialist Tier 1
WEB.COM
Jacksonville, FL
12.2014 - 09.2015
- Reported to the Modifications Tier 1 Manager
- Received 20 - 30 inbound calls per day assisting clients with web design and development needs
- Up-sell current and prospective clients on additional features and advanced design elements
- Lead design team in up-sell metrics for months of March, April, June and August with a 30% take rate
- Act as design team leader, and work with design team supervisor to train team members
Outside Event Sales Representative
Marketsource, INC
Jacksonville, FL
08.2012 - 11.2014
- Reported to the Regional Sales Manager
- Maintain sales per hour quota of at least 180% to goal from October of 2012 to November of 2014
- Develop training programs for new and current client retail sales associates
- Assist in development and facilitation of training content for all incoming sales team members
Retail Sales Consultant
Best Buy
Jacksonville, FL
11.2011 - 08.2012
- Lead store in service attach rate (protection plans, incentive program opt in) for months of November, December, January, February, and April
- Work with new hires to train and equip them on sales strategies and new wireless initiatives
Skills
- Diversity and Inclusion
- Employee Relations
- Onboarding strategies
- Organizational Development
- Training design
- Career Development
- Mentoring Programs
- Executive coaching
- Employee Engagement
- Onboarding, Training, and Development
- Leadership Development
- Coaching and Mentoring
- Learning Management system implementation and management
Timeline
Director of Talent Development
Nextlink Internet
10.2020 - Current
Samsung National Experiential Training Lead
2020 Companies
04.2019 - 03.2020
Talent Development Specialist and Sales Trainer
Texas Trust Credit Union
09.2017 - 04.2019
Regional Field Sales Trainer
2020 Companies
01.2017 - 09.2017
Samsung Training Field Sales Manager
2020 Companies
09.2015 - 03.2017
Website Modifications Specialist Tier 1
WEB.COM
12.2014 - 09.2015
Outside Event Sales Representative
Marketsource, INC
08.2012 - 11.2014
Retail Sales Consultant
Best Buy
11.2011 - 08.2012