Jeremy Tolbert
Mount Juliet,TN
Summary
Dynamic Claim Service Leader at Allstate Insurance Company with a proven track record in process improvement and team development. Expert in analytical problem-solving and relationship building, driving enhanced performance and morale. Recognized for implementing initiatives that significantly improved efficiency and customer experience, while maintaining high accuracy in claims evaluations.
Overview
14
14
years of professional experience
Work History
Claim Service Leader
Allstate Insurance Company
Nashville, TN
04.2020 - Current
- Motivated team members to achieve business and behavioral objectives.
- Managed team performance to uphold high customer experience and accuracy standards.
- Monitored office objectives to evaluate workflow effectiveness, providing targeted training and mentoring.
- Trained new hires on claims handling policies and procedures.
- Conducted tier 1 and tier 2 root cause problem-solving sessions to resolve team challenges.
- Developed office-wide procedures and improvement initiatives, boosting feedback results and morale.
- Analyzed reports to identify claims issues, collaborating with adjusters for prompt resolutions.
Senior Claims Analyst
Allstate Insurance Company
Memphis, TN
10.2014 - 04.2020
- Interpret and follow quality assurance standards and procedures for property claim handling.
- Draft and evaluate property damage estimates to ensure quality assurance protocols fulfill requirements.
- Identify areas in the claim process that can be addressed to improve estimating quality.
- Assimilate data, evaluate facts and negotiate solutions to complex problems.
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
Claims Analyst
Farmers Insurance Exchange
Memphis, TN
10.2011 - 10.2014
- Responsible for meeting with policyholders, contractors, and program vendors to examine, evaluate, and determine coverage for property damage.
- Evaluating claims in relation to all provisions and exclusions of the policy.
- Analyzing reports, estimates, and statements of policyholders, witnesses, and claimants.
- Received audited evaluations of claims handled with 95 percent or more accuracy.
- Negotiating claims settlements with policyholders and contractors.
Education
BBA - Business Information Technology
The University of Memphis
Memphis, TN12.2020
BBA - Finance
The University of Memphis
Memphis, TN08.2009
Skills
- Analytical and Critical Thinking
- Relationship and Team Building Leadership
- Business Process and Continuous Improvement Oriented
- Strategy Development, Prioritizing, and Planning
- Adaptable to Changing Conditions
- Creative and Innovative
- Proactive and Focused
- Sound Judgment
- Social Perceptiveness
References
References available upon request
Timeline
Claim Service Leader
Allstate Insurance Company
04.2020 - Current
Senior Claims Analyst
Allstate Insurance Company
10.2014 - 04.2020
Claims Analyst
Farmers Insurance Exchange
10.2011 - 10.2014
BBA - Business Information Technology
The University of Memphis
BBA - Finance
The University of Memphis
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