Jeremy Tou
Fairbanks
Summary
Dynamic Service Advisor with a proven track record at Lithia Motors, Inc., excelling in customer retention and satisfaction. Skilled in vehicle assessment and complaint resolution, I consistently exceeded sales targets while fostering strong client relationships. My attention to detail and effective communication have driven repeat business and enhanced service quality.
Overview
15
15
years of professional experience
Work History
Service Advisor/Manager
Glacier Garage
07.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Service Advisor
Lithia Motors, Inc
11.2023 - 07.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Manager
Lithia Motors, Inc
10.2021 - 10.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Service Advisor
Lithia Motors, Inc
08.2018 - 09.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Technician
Lithia Motors, Inc
06.2010 - 08.2018
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
No Degree - General Studies
University of Houston
Houston, TXNo Degree - Automotive Service
San Antonio College
San Antonio, TXHigh School Diploma -
Bellaire High School
Bellaire, TX06-1998
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Complaint resolution
- Price quoting
- Service scheduling
- Workflow management
- Client rapport
- Data processing
- Customer relationship management
- Team collaboration
- Customer retention
- Quality inspection
- Service order flow
- Tech-Savvy
- Progress reporting
Timeline
Service Advisor/Manager
Glacier Garage
07.2024 - Current
Service Advisor
Lithia Motors, Inc
11.2023 - 07.2024
Service Manager
Lithia Motors, Inc
10.2021 - 10.2023
Service Advisor
Lithia Motors, Inc
08.2018 - 09.2021
Service Technician
Lithia Motors, Inc
06.2010 - 08.2018
No Degree - General Studies
University of Houston
No Degree - Automotive Service
San Antonio College
High School Diploma -
Bellaire High School
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