Summary
Overview
Work History
Education
Timeline
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JEREMY TRIELOFF

Lincolnshire,IL

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

25
25
years of professional experience

Work History

Cargo Claims Analyst

Echo Global Logistics
Chicago, IL
07.2016 - Current
  • Cargo claims analysis and administration.
  • Facilitate claim needs for damaged, loss, or overage cargo while working directly with carriers, customer sales reps, carrier reps, insurance providers, legal, finance, accounting, admin, and customers directly.
  • Collect data, perform analysis, and make decisions on routine or often challenging freight claims based on joint review and resolve of cargo claims with carriers and insurers.
  • Work with all types of bills of lading, invoices, packing lists, OS&D reports, photos, insurance certificates, contracts, and inventory documents throughout the claims process.
  • Preventative action with incoming reports of potential cargo claims risk.
  • Constant updating of the claims database in the company’s proprietary system as well as Excel spreadsheets.
  • Constant updates of claims payment transactions.
  • Maintain disciplined compliance with contractual agreements, tariffs, DOT, NMFC, and Code of Federal Regulations related to freight claims.

Operations Coordinator/Quality Assurance

Quick International Courier, Inc.
Schiller Park, IL
01.2006 - 06.2016
  • Key member of track and trace department which works with any kind of discrepancy or misroute issues.
  • Acting point person for more complex internal concerns.
  • Coverage and assistance as a Quality Assurance member and follow up with the client’s escalated shipment issues.
  • Monitor and forward flight status for all time sensitive orders, typically 50-100 Company orders per hour nationwide.
  • Provide key expert advice to the IT department to improve the company’s operational software.
  • Solve delivery issues on the fly at a national level with careful coordination across multiple time zones, with air and ground carrier partners, and/or with different local delivery agents involved that often includes creative technique for execution.
  • Update delivery/pick-up agents and customers of shipment status on a national level.
  • Follow up on delivery agent issues such as missing proof of delivery, locating pick-up and delivery locations, and tendering/recovery shipments with commercial and cargo airlines.
  • Prepare future shipments based on changing flight schedules, weather events, and holiday adjustments.
  • Coordinate tendering of shipments to airlines following IAC rules and regulations.
  • Enter proof of shipment delivery and set-up invoicing with detailed charges on completed orders.
  • Work with company’s internal tracking system to ensure smooth delivery process.
  • Direct incoming calls to all company departments and perform administrative tasks.
  • Work with quality assurance and management teams for system enhancements and other insights.
  • Maintain compliance with IAC and TSA regulations.
  • Training of new employees.

GIS Analyst Intern

Institute of Research and Assessment
Chicago, IL
01.2016 - 05.2016
  • Advance the University’s GIS project under supervision of the Institutional Research and with support of the faculty advisor.
  • Collect, manage, organize database as necessary, maintaining metadata and documenting procedures.
  • Contribute to a variety of projects, including single requests, updates, and regular reports.
  • Assist Institutional Research with reaching out to departments and offices for GIS requests, and interface with relevant individuals regarding their needs.
  • Prepare maps, including large format maps where necessary.
  • Assist with preparing reports.

Dispatcher/Customer Service Representative

Dunham Express
Madison, WI
09.2000 - 11.2005
  • Dispatched same day and overnight delivery orders from the main office of a multi-station regional distribution network to drivers using internal phone system, Nextel service, and 2-way radio system.
  • Fulfilled coordination of up fifty routes among over one hundred drivers and multiple company branches.
  • Coordinated needs for truck maintenance and compliance with DOT regulations.
  • Provided quotes, scheduled estimates, and received client orders.
  • Communicated shipment status and proof of delivery to clients via telephone, facsimile, email, and client’s internal online system.
  • Completed third party airway bills for outgoing and incoming shipments.
  • Tracked and monitored client shipments using dispatch computer software program, palm pilot tracking systems, and hand-written manifests.
  • Managed and uploaded shipment data to/from driver’s palm pilots.
  • Utilized safety procedures and vehicle maintenance services to ensure driver’s safety and punctual shipment orders during unexpected traffic delays.
  • Managed reception desk and performed administrative duties for company.
  • Assisted in warehouse area by sorting materials, labeling shipments, and operating forklift to transfer warehouse pallets
  • Drove company vans to complete package delivery transactions.

Education

Bachelor of Science - Geography

Northeastern Illinois University
Chicago, IL
05.2016

Timeline

Cargo Claims Analyst

Echo Global Logistics
07.2016 - Current

GIS Analyst Intern

Institute of Research and Assessment
01.2016 - 05.2016

Operations Coordinator/Quality Assurance

Quick International Courier, Inc.
01.2006 - 06.2016

Dispatcher/Customer Service Representative

Dunham Express
09.2000 - 11.2005

Bachelor of Science - Geography

Northeastern Illinois University

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