Jeremy Troup

Enhanced customer satisfaction by streamlining support processes and implementing new strategies.

• Increased team productivity by providing ongoing training and support to customer service representatives.
• Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Manage over 150 incoming calls and emails per day .

• Improved billing accuracy by implementing streamlined invoicing process.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Reduced errors in financial records by conducting regular audits of billed accounts.
• Collaborated with collections team to recover overdue payments from clients, maintaining cash flow and minimizing write offs.
• Maximized revenue potential by identifying and resolving under-billed accounts.
• Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
• Managed approximately 200 to 300 outbound and inbound calls per day

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Managed approximately 80 emails per day
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