Jeremy Turner
High Point,NC
Summary
Financial professional with over 5 years of experience in banking, specializing in fraud detection, payment investigations, and risk mitigation. Demonstrated expertise in conducting transactional analysis and documenting findings to inform risk decisions. Strong proficiency in electronic payments, wire transfers, and regulatory compliance in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Payments Risk and Exceptions Analyst
Truist
Greensboro, NC
09.2022 - Current
- Analyze, research, and support electronic payment exceptions/claims/inquiries escalated by internal departments and client service centers
- Analyze, research and process electronic payment exceptions and requests in accordance with applicable operating rules and regulatory guidelines
- Perform account reconciliation, validation, and research outstanding/out of balance conditions for assigned General Ledger/Enterprise Owned Deposit Accounts
- Communicate investigative findings, conclusions, and recommendations to internal departments and leadership
- Ensure compliance with regulatory guidelines, operating rules, and internal risk policies
- Perform case research, documentation, and decisioning in accordance with stated policy and procedure
- Perform partner outreach to obtain additional documentation and clarification
- Assist with periodic reviews of operational procedures to identify changes and enhancements to streamline processes
- Maintain a working knowledge of the policy, operating rules, and regulations for applicable electronic payments
- Handle correspondent bank funding
- Maintain working knowledge of OFAC requirements and partner with OFAC teams as needed
Wire Processing Specialist II
Truist
Greensboro, NC
07.2022 - 09.2022
- Reviewed and processed enterprise-wide, real time high value domestic and international wire payments
- Reconciled and balanced enterprise wire activity processed through Federal Reserve Bank and Clearing House Inter-bank Payments system at the end of the day
- Resolved various wire exception transactions in accordance with FED, CHIPS and SWIFT requirements
- Added, updated, and deleted account profiles within the wire system REL database
- Identified and escalated complex issues to Treasury Services, senior staff, or management in a timely manner
- Followed security and operational control procedures for multiple wire transfers
- Performed client outreach to advise retail and commercial clients of incoming wire payments
- Followed strict authentication and verification processes in accordance with wire policy
- Provided first level support to research wire issues
Emerging Markets Direct Client Solutions Specialist
Truist
Greensboro, NC
05.2019 - 06.2022
- Analyze existing audit, compliance, and regulatory framework to ensure high quality portfolios of client relationships.
- Maintain knowledge of all bank policies and procedures to mitigate risk
- Conduct client research and provided resolution within an adequate amount of time
- Drove inbound and outbound calls, emails, and quote requests focusing on maintaining and expanding client relationships as well as increase retention of existing clients trending to attrite through sales expertise and the delivery of PCE
- Work with clients to coordinate information gathering and delivery of financial plans
- Establish and maintain excellent working relationships with internal product and service specialists
Customer Service Specialist
Truist
Greensboro, NC
11.2017 - 05.2019
- Identified and managed potential identity theft and fraud escalations for client follow-up and risk mitigation
- Provided accurate and appropriate information in response to internal client inquiries
- Demonstrated mastery of customer service call script within specified timeframe
- Assisted with inbound and outbound callbacks to clients
- Managed escalated external client contacts to provide resolution
- Ensured security of client information by following authentication & fraud procedures minimizing bank losses
Assembly Technician
John Deere Hitachi
Kernersville, NC
05.2017 - 07.2017
- Performed work utilizing layout plans, blueprints, operating manuals, rough sketches, drawings or verbal instructions
- Maintained thorough knowledge of proper chemical handling procedures, processes, and local codes
- Worked independently, paying close attention to detail, to ensure quality, proper function, and reliability of assembled machinery
- Delivered detailed machinery reports to management to allow for proper maintenance of equipment as needed
- Maintained and followed safety protocols to ensure the safety of the team and myself
- Maintained daily production logs
Sales Associate
Canter Power
Greensboro, NC
01.2017 - 05.2017
- Provided customer service and product knowledge to new and existing customers
- Thoroughly evaluated client’s needs to provide them with the best solutions for their home or business
- Installed Power Generators in commercial and residential properties in adherence to all codes and regulations
Education
High School - High Point, NC
T Wingate Andrews High School
High Point, NC05.2008
Skills
- Proficient in Microsoft Office
- Custom Applications and Systems
- Analytical Skills
- Critical Thinking Skills
- Customer Service
- Conflict Resolution
- Strong Problem-Solving Ability
- Adaptive Team Player
- Lending Specialist
- Written Communication
- Verbal Communication
- Interpersonal skills
- Case Research
- Documentation
- BSA Compliance
- AML Compliance
- OFAC Compliance
- Fraud Detection
- Risk Mitigation
- Transaction Monitoring
- Transaction Analysis
Accomplishments
- Received the Banking Officer Title at Truist Bank in January 2021
- Promoted to Virtual Banking Specialist in May 2019 at Truist Bank
- Promoted to the Assistant Supervisor Line in September 2018 at Truist Bank
- Promoted to Wire Processing Specialist II in July 2022 at Truist Bank
- Promoted to Payments Risk and Exceptions Analyst September 2022 at Truist Bank
Timeline
Payments Risk and Exceptions Analyst
Truist
09.2022 - Current
Wire Processing Specialist II
Truist
07.2022 - 09.2022
Emerging Markets Direct Client Solutions Specialist
Truist
05.2019 - 06.2022
Customer Service Specialist
Truist
11.2017 - 05.2019
Assembly Technician
John Deere Hitachi
05.2017 - 07.2017
Sales Associate
Canter Power
01.2017 - 05.2017
High School - High Point, NC
T Wingate Andrews High School