Jeremy Vered
Technical Account Manager
Encinitas,CA
Summary
Results-driven IT Account Manager with experience overseeing technology operations for 15+ healthcare, financial, GovCon clients. Skilled in budget management, project delivery, team leadership, asset management, and cybersecurity oversight. Dedicated to driving client satisfaction and operational efficiency across complex, compliance-sensitive environments.
Overview
13
13
years of professional experience
Work History
TECHNICAL ACCOUNT MANAGER
Palecek Consulting Group
San Diego, California
11.2022 - Current
- Managing IT accounts and divisions for a portfolio of 15+ healthcare, Financial, GovCon organizations, serving as primary point of contact for all technology needs and end-user workplace experience.
- Monitoring and improving client satisfaction through regular check-ins, employee satisfaction benchmarking, and proactive issue resolution, fostering strong long-term client relationships.
- Supervised team of engineers and help desk staff, driving service desk efficiency and achieving SLA compliance through KPI utilization while reducing ticket volume across client IT operations.
- Directed end-to-end project management for infrastructure upgrades, application experience optimization, system migrations, and VDI rollouts, ensuring minimal disruption to employee workflows.
- Directing end-to-end project management for infrastructure upgrades, application experience optimization, system migrations, and VDI experience rollouts with minimal employee disruption.
- Providing full asset lifecycle management across endpoints, software license reclamation, and device compliance tracking across client hardware and software environments.
- Monitored client satisfaction through regular check-ins and employee satisfaction benchmarking, resolving issues proactively to foster strong long-term client relationships.
INTELLIGENCE SPECIALIST / SQUAD LEADER
United States Marine Corps
San Diego, California
01.2014 - 12.2021
- Collected and analyzed intelligence on enemy strengths, movements, and activities; screened all-source information and briefed senior personnel on emerging threats.
- Supervised the gathering, review and dissemination of intelligence information from human sources, electronic sources, and counter-intelligence. Held Secret and Top Secret/Sensitive Compartmented Information clearances.
- Developed timely intelligence products to support field operations and provided actionable recommendations to enhance intelligence gathering and interpretation across multiple theaters.
- Ensured all Laws and Regulations were followed under U.S. law including but not limited to 50 U.S.C. § 1801 et seq. Foreign Intelligence Surveillance Executive Order 12333 - U.S. Intelligence Activities DOD 5240.1 - DOD Intelligence Activities DOD 5240.1-R - Procedures Governing the Activities of DOD Intelligence Components That Affect U.S. Persons
Education
Bachelor of Science - Criminology/Criminal Justice
California State University
Long Beach, CAAssociate of Science - Administration of Justice
San Diego Miramar College
San Diego, CANo Degree - MAGTF Intelligence Specialist
Marine Corps Intelligence School
Virginia Beach, VASkills
- Core Competencies: IT Service Management, AI governance, Employee experience, Project Management, Vendor Negotiation, Budget Management
- Operations & Governance: Asset management, Compliance Oversight, Cybersecurity policy, Governance Frameworks, Performance Monitoring, Task Prioritization
- Sales support
- ITIL framework
- Software development
- Client onboarding
- Client & Team Leadership: Team leadership, Client retention, Account management, Relationship Building, Regulatory oversight
Timeline
TECHNICAL ACCOUNT MANAGER
Palecek Consulting Group
11.2022 - Current
INTELLIGENCE SPECIALIST / SQUAD LEADER
United States Marine Corps
01.2014 - 12.2021
No Degree - MAGTF Intelligence Specialist
Marine Corps Intelligence School
Associate of Science - Administration of Justice
San Diego Miramar College
Bachelor of Science - Criminology/Criminal Justice
California State University