Jeremy Wade
Dallas,Texas
Summary
Highly creative and result oriented with over 15 years over managerial experience in fast pace environment. Self-motivated and capable of working independently or as part of a team. Demonstrated ability to prioritize task to accomplish maximum results, timely completion of projects, and ability to address organizational problems with innovative solutions.
Overview
4
4
years of professional experience
Work History
Store Manager
HomeGoods
05.2023 - Current
- Handled merchandising, operations and execution of store and company standards
- Resolved both associate and customer relations’ concerns.
- Proactively engaged with customers to exceed their needs and work to generate revenue.
- Quickly build ongoing customer relationships and becomes a trusted advisor.
- Partnered with Store Manager to execute on new product launches
- Developed strategies to improve conversion and Average Order Value (AOV)
- Increase store sale goal of 10% or higher in 2012-2016
Customer Service Navigator
UnitedHealthcare
01.2023 - 09.2023
- Customer Service Experience
- Sales or account management experience
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
- Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
- Compliance Champion
- Leads P2P Sessions and Huddles
- Has Previous Team lead and Supervisor experience
Store Manager
Michaels
05.2020 - 02.2023
- Builds and cultivates effective relationships with respective business leaders by meeting regularly and providing insight and guidance to maximize team performance.
- Provides leadership and support to managers and team members on policy interpretation and other associate relations matters, including performance management and training needs
- Develops thoughtful, integrated approaches to promote diversity and inclusion in talent attraction, development and retention
- Coaches business leaders on key organizational and management issues
- Analyzes metrics on turnover, engagement and other business related data to develop effective strategies and plans to attract and retain team members.
- Leads department leadership through engagement program throughout the year including Engagement Survey, action planning, and pulse surveys.
- Develops change management plans and manage stakeholders before and after changes take place.
Education
Associate in Arts - Management/Human Resources
DePaul University
Chicago, IL12.2019
Skills
- Customer Service and Personal Service – Understanding of principles and processes for providing quality customer and personal services including conducting assessments and evaluations of customer satisfaction
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products
- Clerical - Knowledge of administrative/clerical procedures and systems such as word processing, file management, and electronic records
- Microsoft word
- PowerPoint
- Excel
- Accounts Payable and Receivable
- Quality Assurance
- Compliance knowledge
Affiliations
Sigma Beta Theta – DePaul University, 03/16
Timeline
Store Manager
HomeGoods
05.2023 - Current
Customer Service Navigator
UnitedHealthcare
01.2023 - 09.2023
Store Manager
Michaels
05.2020 - 02.2023
Associate in Arts - Management/Human Resources
DePaul University