Jeremy Walker
Cypress,TX
Summary
Transformational leader, known for bringing about positive change. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
18
18
years of professional experience
Work History
Operations Supervisor/Organization Technology Lead
McWymer Enterprises, Inc
03.2013 - Current
- Maintain Quality, Service and Efficient Operations
- Motivate team member
- On boarding Personnel over 600 employees
- Installing/Troubleshooting various Technology Equipment to minimize any downtime
- Knowledgeable and proficient Better Food Cost and labor practices
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Motivated and trained employees to maximize team productivity
- Managed internal operational standards and productivity targets
- Encouraged and promoted ideas aligned to business needs and benefits
- Tracked company equipment, tools and technology to manage inventory
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
General Manager
07.2007 - 03.2013
- Successfully staffed and setup grand opening of two new McDonald’s locations
- Currently operate one of highest grossing stores in West Houston
- Oversee operations of 80 employees including 10 managers
- Averaging 92% in Mystery Shop Scores
- Won Outstanding Restaurant Manager in 2009 award - Houston Region
- Won Outstanding Restaurant 2010 award for two store locations
- Elected to MLC (Management Leadership Council) to collectively formulate ideas to increase brand recognition, and implement new operational strategies
- Act as liaison between McDonalds’ corporate office and owner operator franchises
- Consistently achieves above company goals CSO scores (Customer Satisfaction Opportunity).
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
Assistant Manager
05.2005 - 07.2007
- Participated in hiring and interviewing process
- Supervised over 25 employees and managers
- Coordinated with General Manager to meet company’s objectives
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Education
No Degree - Operations Technology
Oakbrook
Chicago, IL02.2017
Management Certificate -
Hamburger University
Chicago, IL03.2005
Bachelor of Business Administration - Marketing
Texas Southern University
Houston, TX2005
Skills
- Superior problem-solving and judgment-making skills
- Exceptional oral and written communication expertise
- Good multi-tasking and time management skills
- Inspirational leader
- Known for bringing about positive change
- Team-builder with leadership skills
- Intermediate conversations in Spanish
- MS Office (Word, Excel, PowerPoint) ROP (web based ordering system) Windows (all)
- Cultivating Productive Relationships
- Accuracy and Efficiency in Documentation
- Key Performance Indicators (KPIs)
- Motivational Leadership
- Continuous Improvement Projects
- Operational Efficiency and Safety
- Team Training
- Employee Development
Timeline
Operations Supervisor/Organization Technology Lead
McWymer Enterprises, Inc
03.2013 - Current
General Manager
07.2007 - 03.2013
Assistant Manager
05.2005 - 07.2007
No Degree - Operations Technology
Oakbrook
Management Certificate -
Hamburger University
Bachelor of Business Administration - Marketing
Texas Southern University
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