Summary
Overview
Work History
Skills
Awards
Timeline
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Jeremy Wallace

Clermont,USA

Summary

Highly skilled professional with extensive expertise in team leadership and operational management. Demonstrates exceptional ability to drive team collaboration and deliver impactful results. Proficient in conflict resolution, process optimization, and strategic planning, with a flexible approach to evolving business needs. Recognized for reliability, strong communication, and fostering a productive work environment. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Demonstrates a proven track record of fostering a collaborative work environment to achieve collective goals.

Overview

32
32
years of professional experience

Work History

Sales & Solutions Specialist

Walt Disney Corporation
01.2022 - Current
  • Assist guest with managing their accounts
  • Navigate between multiple and concurrent computer applications to include phone, chat and email
  • Provides Guest Service when problems arise and help find solutions
  • Meet required departmental metric expectations including productivity goals
  • Adaptability to the fluctuating needs of our operations
  • Assist Guest by providing comprehensive information about the resorts and dining using numerous software applications during this process

Senior Project Manager

TurnoutNow
01.2019 - 04.2020
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Structured and lead kick-off meetings to go over project requirements and responsibilities of each party
  • Worked with event management to let vendor teammates understand how the integration of sensors would be handled in their booths
  • Using strong listening skills and written communication, comprised project requirements and implementation timeline based off sales briefing and collaborative meetings with customer leaders
  • Analyzed, defined, installed, and documented new functionality of Bluetooth beacon data recording equipment
  • Conducted needs assessment surveys for constructive feedback to indicate areas of improvement
  • Developed effective systems for accomplishing project goals to meet client project timeframes and outcomes successfully
  • Managed multiple projects at once with complete autonomy while successfully achieving milestones, ensuring projects complied with all cost and scope specifications
  • Proactively managed projects by preparing and presenting proposals, writing statements of work, and building and maintaining client relationships
  • Approved estimates of project scope from sales team for sensor requirements to ensure creep was caught and recorded
  • Responsible for resolving all issues at all stages of projects to ensure customer satisfaction
  • Increased cross selling opportunities by consulting with clients on goals, while giving- up sell advice to reach positive outcomes
  • Mentored junior project managers and team members to enhance their skills and career growth.

Government Marketing Manager

Northrop Grumman
09.2012 - 09.2018
  • Accountable for multi-faceted marketing operations in a dynamic environment
  • Solely responsible for efficiently reviewing and editing video production, print production, digital content marketing, social, email marketing, collateral, and OOH (out of home) marketing deliverables meeting all deadlines and timelines for multiple product lines at one time
  • Controlled marketing strategy meetings with both subsidiary and corporate operations departments
  • Managed the email campaign planning, development, testing, launch, and closure of life cycle
  • Listened to industry for new methods of marketing to customer base
  • Organized creative briefs for leadership to have collaboration meetings with key team members over new creative directions for the purpose of developing new marketing messaging after review of data analytics to influence independent thinkers of new possibilities
  • Strengthened outcomes of trade shows, product launches, and advertising initiatives by directing multiple large and small marketing projects, leading and motivating teams, monitoring project status, keeping projects on track, creating innovative strategies, and liaising with third party vendors to ensure timely arrival of promotions materials
  • Steered all change orders for marketing projects as they arose during creative review meetings in a timely fashion, while keeping leadership aware of project creep
  • Strove for continued sustainability of sales and marketing department by preparing, overseeing, and controlling $300K budget, by monitoring and managing department funds and expenses
  • Served as key marketing representative on branding issues between corporate and subsidiary brands to gather all approvals for new ad artwork

Business Development and Marketing Consultant

BioMimetic Systems
01.2010 - 09.2012
  • Delivered expert consulting services on business processes for a new product to market specializing in marketing, sales and advertising
  • Instrumental in assisting and advising clients, identifying business weaknesses and challenges, and establishing viable solutions
  • Heightened brand awareness for law enforcement and military decision makers while elevating presence within communities by designing and launching cutting-edge campaigns to introduce new products
  • Maximized customer engagement by educating and guiding clients on benefits of products versus competitors
  • Developed marketing strategies to meet a wider customer base

Account Manager

IRobot
12.2004 - 01.2010
  • Managed and maintained existing and new relationships within Navy account
  • Delivered briefings and persuasive presentations to improve decision making of military executives in nontechnical roles at client meetings
  • Developed new marketing strategies to promote products to academic and research institutions versus military for new acquired underwater subsidiary
  • Further developed and enriched client relations to ensure continued business with organization from scholastic organizations in the underwater robot community
  • Ensured compliance on legal issues by reviewing, amending, and approving in-bound and out-bound contracts
  • Boosted client retention and deflected aggressive industry competitors by overseeing and maintaining solid business relationships with key decision makers
  • Escalated revenues and produced $14M over projected first year target of $10M by directing and coordinating marketing strategies and sales efforts for unmanned underwater market
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

Senior Enlisted

US Navy
01.1993 - 12.2004
  • Trained and mentored personnel in combat operations and tactics.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Coordinated activities of subordinate personnel to support mission success.
  • Monitored and assessed mission progress and provided updates to command.

Skills

  • Project planning
  • Attention to detail
  • Complex Problem-solving
  • Analytical thinking
  • Team building
  • Relationship building
  • Conflict resolution
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Awards

  • Rock Award, iRobot Corporation, 2006
  • Chairman's Award, iRobot Corporation, 2005, Improved Customer Experience
  • US Navy Awards and Honors
  • Surface Warfare Specialist
  • Navy Battle Efficiency Award (2)
  • Navy and Marine Corp Achievement Medal (2)
  • Command Letter of Appreciation
  • Good Conduct Medal (3)
  • Armed Forces Expeditionary Medal (2)
  • National Defense Medal (2)
  • Global War on Terrorism Expeditionary Medal
  • Global War on Terrorism Medal
  • Iraq Campaign Medal

Timeline

Sales & Solutions Specialist

Walt Disney Corporation
01.2022 - Current

Senior Project Manager

TurnoutNow
01.2019 - 04.2020

Government Marketing Manager

Northrop Grumman
09.2012 - 09.2018

Business Development and Marketing Consultant

BioMimetic Systems
01.2010 - 09.2012

Account Manager

IRobot
12.2004 - 01.2010

Senior Enlisted

US Navy
01.1993 - 12.2004

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Jeremy Wallace