Jeremy Warwick
Phoenix,AZ
Summary
Motivated professional offering proficiency in data entry combined with strong analytical thinking skills. Ability to work strongly in both personal and group environments. Fast learner and committed to continuous learning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data Entry Specialist
The Precisionist, Inc.
04.2022 - 04.2024
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed an average of 12,600 tasks per month with accuracy and efficiency.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
Pharmacy Tech Trainee
Alliance RX Walgreens Prime
12.2019 - 01.2021
- Performs order entry tasks and the related activities in support of the medication dispensing process
- Calculates and/or verifies the correct dosage based on the prescription
- Enters new and refill orders in a timely manner
- Complete all data fields according to pharmacy procedures including the use of approved abbreviations
- Follow all applicable government regulations including HIPAA.
Pharmacy Tech Trainee
CVS/ Caremark
08.2017 - 09.2019
- Directly assisted an average of 30+ customers per day, reminding them their medications were due for refill and assisting them with getting it refilled
- Transferring to pharmacists if member had specific question about medication
- Assisted in transferring member swiftly and accurately to departments if needed additional assistance
- During off season, assisted with commercial & specialty prior authorization.
Customer Service Representative
Volt/ Concentrix
01.2017 - 04.2017
- Assisted customers with password resets
- Provided technical support via telephone
- Transferred to correct department if issue was out of scope.
Customer Service Representative/ Router
Logisticare
01.2015 - 11.2016
- Assisted Medicare/Medicaid Recipients in gaining non-emergency Medical Transportation
- Worked directly with onsite transportation Contractors
- Worked integrally with new hires in the processes required to fulfill the position.
Customer Service Representative
Convergys
04.2014 - 08.2014
- Assisted cellular phone customers with technical support
- Transferred customers to Tier 2 technical support if unable to resolve issue
- Processed payments for customers and informed of additional ways to process payments
- Explained billing to customers
- Provided customers with options to upgrade plan and/or phone
- Created cases for issues if unable to resolve over phone with customer
- Transferred customers to correct department if issue was not in my scope of support.
Jr Admin & Tech Support Rep
Endurance International
06.2012 - 06.2013
- Providing frontline technical support via telephone
- Troubleshooting a variety of technical and non-technical issues and providing customers with correct resolutions or guiding them to where they could find the correct resolution
- Transferring of customer to the correct department or to a Supervisor if requested by the customer or ticketed to higher Tier if issue was unable to be resolved at that moment
- Offered the customer products as an upsell if the product could benefit the customer
- Assisted the customer with purchasing of domain names, hosting packages, email packages and other miscellaneous products
- Assisted the customer with cancellation of products per their request
- Assisted the company with migrating customers from an old platform to a new platform due to taking over previous hosting companies.
Education
Bachelor of Science - Psychology
Buena Vista University
01.2001
Skills
- Great team player
- HIPAA Guidelines
- Manual and automated medication dispensing
- Pharmacy and customer records management
- Report preparation
- Proofreading abilities
- Data protection
- Error Detection
- Data Verification
- Skilled in Onbase, HEAUnlimited, AZTECS
- Skilled in Microsoft Office
Certification
- Inbound Call Center Representative with 20+ years experience
- Data Entry Clerk with 6 years experience
Employee of the Month, 2006
I was awarded Employee of the Month by my peers at Maximus, Inc. for the service I provided to the customers that called in during that month in regards to their child support.
Timeline
Data Entry Specialist
The Precisionist, Inc.
04.2022 - 04.2024
Pharmacy Tech Trainee
Alliance RX Walgreens Prime
12.2019 - 01.2021
Pharmacy Tech Trainee
CVS/ Caremark
08.2017 - 09.2019
Customer Service Representative
Volt/ Concentrix
01.2017 - 04.2017
Customer Service Representative/ Router
Logisticare
01.2015 - 11.2016
Customer Service Representative
Convergys
04.2014 - 08.2014
Jr Admin & Tech Support Rep
Endurance International
06.2012 - 06.2013
Bachelor of Science - Psychology
Buena Vista University