Jeremy Watson
Mesquite,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient in delivering encouragement and feedback to help employees be successful.
Overview
12
12
years of professional experience
Work History
Event Manager
THE! Staffing Company
Dallas, TX
06.2014 - Current
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Provided general cleaning of venue spaces before, during and after events.
- Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Worked in food service, accomplishing all assigned tasks with efficiency and accuracy.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 5-25 members while providing exceptional customer service.
Head of Landscaping Division
Scenic Designs &Landscape
Dallas, TX
03.2016 - 06.2020
- Controlled costs by streamlining operations and reducing waste.
- Met divisional objectives by recruiting and qualifying vendor and trade bases.
- Supervised daily planning, coordination and administration for division operations.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Built relationships with customers and community to establish long-term business growth.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Tracked key performance indicators and enforced quality control measures.
- Facilitated field operations through supervision and direction of field personnel.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Performed quality control inspections on phases of field operations.
Education
No Degree - Computer Networking
ITT Technical Institute
Richardson, TXNo Degree - Basics
Northlake Community College
Las ColinasSkills
- Staff Training
- Complaint Resolution
- Staff Leadership
- Service Coordination
- Problem Anticipation and Resolution
- Facilities Management and Maintenance
- Decision Making
- Time Management
- Employee Training
- Team Leadership and Motivation
- Multitasking and Prioritization
Timeline
Head of Landscaping Division
Scenic Designs &Landscape
03.2016 - 06.2020
Event Manager
THE! Staffing Company
06.2014 - Current
No Degree - Computer Networking
ITT Technical Institute
No Degree - Basics
Northlake Community College