Jeremy Weber
Red Rock,AZ
Summary
Conscientious customer service representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SIU Investigator
GEICO
Tucson, AZ
11.2020 - 03.2022
- Gathered facts from interviews of suspects, witnesses and complainants.
- Worked with law enforcement, prosecutors and company representatives to handle caseload.
- Determined case direction based on reviews of wide-ranging information.
- Obtained evidence through direct records reviews and conducted interviews with complainants, suspects and policyholders.
- Researched criminal cases and led investigations to determine appropriate course of proceedings.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
Bodily Injury Claims Adjuster
GEICO
Tucson, AZ
07.2016 - 11.2020
- Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews.
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Interviewed relevant parties to determine claim denial or settlement.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Determined liability and estimated and approved benefit payments.
- Achieved top quartile results year after year.
Bartender
Monsoon's Tap And Grill
Tucson, AZ
07.2015 - 05.2018
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Consulted with managers to organize special events and promotions.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Education
No Degree - Business Management
Erie Business Center
Erie, PANo Degree - Cyber Security And IT
Arizona State University
Tempe, AZSkills
- Ability to manage case load effectively
- Develop customer relations
- Ability to review medical bills efficiently
- Knowledge of medical bills and how to gather them
- Detailed report writing
- Customer Account Management
- Strong Analytical and Problem Solving Skills
- Efficient and Detail-Oriented
- Coaching and mentoring
- Schedule optimization
Certification
Yellow belt training for Lean Sigma Six
Timeline
SIU Investigator
GEICO
11.2020 - 03.2022
Bodily Injury Claims Adjuster
GEICO
07.2016 - 11.2020
Bartender
Monsoon's Tap And Grill
07.2015 - 05.2018
No Degree - Business Management
Erie Business Center
No Degree - Cyber Security And IT
Arizona State University