Jeremy Webley
Santa Fe,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Claims Benefit Specialist
Aetna
04.2019 - Current
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Assisted in the development of department goals and objectives, actively working towards achieving them through individual performance metrics tracking efforts.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Identified trends in claims data to proactively address potential issues affecting benefit payouts or customer satisfaction levels.
Team Lead
CRU Catastrophe Adjusters
09.2017 - 06.2018
- Trained inexperienced first time adjusters on how to scope and use Xactimate
- Reviewed submitted estimates for errors and assisted adjusters with revisions based on policy
- Responsible for releasing adjusters as part of CAT draw down
- Responsible for 14% of claims given to CRU Adjusters by Tower Hill
- Reviewed and closed 880 claims
- Excellent motivational, planning and communication skills, with proven results building a winning team that exceed objectives
- Helped prioritize hot claims and delegated assignments
- Consistently able to develop the team and maintain high morale and a sense of commitment
Independent Adjuster
EA Renfroe and Company
03.2011 - 07.2017
- Investigated losses by interviewing claimants to determine liability, including the use of recorded statements for subrogation purposes
- Worked in 40 different states and handled/determined automotive total loss based in accordance to each specific state guideline
- Managed an active monthly case load of 200 total loss claims
- Negotiated with claimants to settle their claims
- Property Adjuster for hurricane Harvey
Education
Associate of Science - Natural Science
College of the Mainland
Texas City, TX05.2017
Bachelor of Science - Process Technology
College of the Mainland
Texas City, TX05.2019
Skills
- Liability Analysis
- Claims Investigation
- Damage Assessment
- Policy Interpretation
- Property Inspection
- Claims Processing
- Caseload Management
- Insurance policy coverage knowledge
- Property valuation
- Automobile claims specialist
- Team Collaboration
- Team Leadership
Certification
- Property Certification, State Farm, 05/20/17
- Property Certification, Tower Hill, 05/20/17
Timeline
Claims Benefit Specialist
Aetna
04.2019 - Current
Team Lead
CRU Catastrophe Adjusters
09.2017 - 06.2018
Independent Adjuster
EA Renfroe and Company
03.2011 - 07.2017
Associate of Science - Natural Science
College of the Mainland
Bachelor of Science - Process Technology
College of the Mainland