Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Wells

Manager/ Auditor
Sultan,WA

Summary

Experienced Manager and Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions. Seasoned auditing professional knowledgeable about risk aversion strategies, cost reduction options and financial processes. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. I am ready to help teams achieve company goals.

Overview

38
38
years of professional experience
15
15
years of post-secondary education

Work History

State Auditor

ELM Utility Services
Seattle, WA
03.2022 - Current
  • Auditing the work of the technicians, making sure lines are marked accurate, and per standards
  • Retraining technicians by bringing them back to the job site when lines are not located in dig areas or poor quality is found.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.
  • Utilized spreadsheets to track, manipulate, interpret and communicate data.
  • Interviewed auditees to gather data needed to conduct audits.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Obtained and interpreted relevant and authoritative criteria for program or issues under audit.
  • Planned and executed follow-up audits at appropriate intervals.
  • Administered auditing program to address risks and evaluate compliance with regulatory requirements.
  • Maintained strong, working knowledge of Standards for the Professional Practice of Internal Auditing.
  • Followed established auditing processes to meet internal and regulatory requirements.

Supervisor

ELM Utility Services
Seattle, WA
01.2018 - Current
  • In Seattle running a crew of 25 locating underground utilities
  • Investigation of line strikes, resolving issues with excavators, contractors and homeowners
  • Making schedules, making sure timelines are met
  • Trouble shooting of unlocatable utilities
  • Daily contact with area PI’s (Pipe Inspectors) and utility representatives.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Coordinated employee schedules to keep pace with business needs and meet company demands.
  • Prepared, calibrated and monitored production levels to achieve targets.
  • Set overall vision and provided team leadership.
  • Tracked and prepared quarterly reports to present to leadership.
  • Identified individual employee's unique work styles and adapted management methods.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Interviewed, hired and trained new employees for production positions.
  • Conducted employee evaluations to provide feedback and set expectations for future job performance.

Underground Utility Locator

ELM Utility Services, Oregon
Washington
06.2009 - Current
  • Used a variety of equipment to find subsurface utility lines and noted details in ticket reports.
  • Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
  • Drew maps of utility lines and potential plans for future ones, providing detailed locations and information.
  • Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
  • Reviewed maps and blueprints to identify locations for and sizes of underground utilities
  • Reported malfunctioning utility lines after locating equipment and identifying problems.
  • Identified depths of water, sewer, gas, cable, oil and electric lines using various types of equipment.
  • Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Worked with customers to understand needs and provide excellent service.
  • Carried out day-to-day duties accurately and efficiently.
  • Used coordination and planning skills to achieve results according to schedule.

Vice President of KUCC

(Volunteer) Oregon Utility Coordinating Council
Klamath Falls, OR
01.2012 - 01.2018
  • (Klamath Utility Coordinating Council)
  • Volunteered on the KUCC board in damage prevention through safe digging to prevent and enforce the dig laws through classes with excavator’s, contractors, and homeowners.
  • Identified opportunities to improve safe digging and productivity.
  • Attended trade shows and client meetings, promoting brand and building rapport with prospects.
  • Orchestrated positive media coverage and stakeholder relations as public face.

Apprentice Plumber

Ashland Medford Plumbers
Medford, Oregon
12.2007 - 05.2009
  • Selected type and size of piping required for each project.
  • Set up appliances like water heaters, filters and dishwashers with correct settings to maximize performance.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Kept detailed records of work progress and customer interactions.
  • Completed preventive maintenance on water heaters, toilets, urinals and plumbing fixtures.
  • Planned pipe system layout, installation and repair according to specifications.
  • Laid out full-scale drawings of pipe systems, supports and related equipment according to blueprints.
  • Reviewed blueprints and project specifications to determine correct plumbing solutions.
  • Installed valves, hangers, supports and flanges inside piping systems.
  • Drilled holed into parts of existing structures to complete piping meeting applicable [Type] and [Type] codes.
  • Installing trim (faucet, water heaters, toilets, and sinks) in new houses, remolded homes, or commercial buildings
  • Fabricated piping pieces and components in line with design specifications for each system.
  • Filled pipe systems with water and air to determine location of leaks.
  • Cut openings in structures to accommodate pipes and pipe fittings.
  • Employed skills in cementing and welding to finalize high-quality piping systems.
  • Measured, threaded and cut materials to correct angles.
  • Interpreted blueprints to determine locations, quantities and sizes of materials required.
  • Working with variety of copper size pipe and install either by brazing or soldering them together using couplings or other fittings
  • Installing ABS, PVC, CPVC, (waste, water, and gas) in new construction of residential and commercial buildings
  • The installation of gas lines using black pipe, pex (yellow pipe) or track pipe by a variety of tools from a pipe threader to pipe wrenches
  • Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
  • Completed 330 classroom hours
  • Completed over 3500 work hours

Construction Project Manager

Many Different Contractors, Including My Business
Klamath Falls, OR
01.1999 - 12.2007
  • Managed construction schedules to achieve adequate project labor coverage.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Developed internal and external relationships to facilitate new construction.
  • Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
  • Held construction progress and regular status meetings with project team.
  • Identified special circumstances and constraints in order to develop effective alternatives or solutions.
  • Initiated company procedures for proper, safe and cost-effective handling of all materials and equipment.
  • Increased customer satisfaction ratings by resolving all issues professionally.
  • Verified completed projects met approved time, quality and cost estimates.
  • Attended 12 on-site meetings with subcontractors and clients per month.
  • Kept projects on schedule and within budget while serving as project leader.
  • Reduced costs by driving competitive subcontractor bids and effective contract execution.
  • Read plans and blueprints and communicated to workers.
  • Improved cost control through effective allocation of subcontractors and site resources.
  • Formulated quality assurance and safety standards to comply with construction plans.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Reviewed project scope, required materials and labor pricing to develop competitive bids.
  • Regulated and managed construction plans, materials, budgeting and staff to complete $1.5 million dollar project.
  • Kept detailed track of daily progress and productivity and analyzed data to identify and correct holdups.
  • Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
  • Supervised day-to-day activities of 50-person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
  • Developed and executed pre-construction milestones on project schedule.
  • Communicated daily with vendors to keep project fully operational.
  • Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
  • Interviewed, hired and trained new workers.
  • Put together estimates, specifications and other project documents.
  • Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
  • Led quality assurance operations to increase efficiency and reduce project gaps.

Area Manager

ELM Utility Services
Everett, WA
01.2019 - 01.2021
  • Managed the northwest profit center in Washington with a total of 30 technicians, and 2 supervisors
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Managed inventory and reduced shrinkage by 90% through detailed monitoring of daily operations and stock.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Reduced turnover 90% by enhancing training, motivation and engagement strategies with all employees.
  • Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Transformed underperforming teams into productive, profitable teams.
  • Dedicated to expanding client bases by building lasting relationships.
  • Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
  • Wrote production reports to help senior leadership make accurate operational plans and decisions.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.

Education

Associate of Arts - Criminal Justice

University of Phoenix
Phoenix, AZ
02.2008 - 05.2010

Human Resources Management, Science in Applied Phycology

Ashford University
Chandler, AZ
01.2010 - Current

Skills

    Policies and procedures

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Timeline

State Auditor

ELM Utility Services
03.2022 - Current

Area Manager

ELM Utility Services
01.2019 - 01.2021

Supervisor

ELM Utility Services
01.2018 - Current

Vice President of KUCC

(Volunteer) Oregon Utility Coordinating Council
01.2012 - 01.2018

Human Resources Management, Science in Applied Phycology

Ashford University
01.2010 - Current

Underground Utility Locator

ELM Utility Services, Oregon
06.2009 - Current

Associate of Arts - Criminal Justice

University of Phoenix
02.2008 - 05.2010

Apprentice Plumber

Ashland Medford Plumbers
12.2007 - 05.2009

Construction Project Manager

Many Different Contractors, Including My Business
01.1999 - 12.2007

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Jeremy WellsManager/ Auditor