Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Wiley

Waco,TX

Summary

Dynamic Store Manager at AutoZone with a proven track record in enhancing customer satisfaction and driving sales through effective team leadership and innovative merchandising strategies. Skilled in inventory management and training, I successfully reduced employee turnover and optimized operations, fostering a positive work environment that encourages growth and collaboration.

Overview

17
17
years of professional experience

Work History

Store Manager

AutoZone
12.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.

Production Lead

Manitou
02.2018 - 04.2021
  • Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
  • Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
  • Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
  • Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
  • Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.
  • Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.
  • Trained workers in proper operation, calibration, and maintenance of production line equipment.
  • Reduced downtime by proactively identifying potential bottlenecks and addressing them promptly.
  • Operated equipment such as forklifts and overhead cranes to safely move heavy loads.
  • Maintained accurate inventory records, placing orders for raw materials and supplies as needed to avoid stock shortages or delays in production schedules.
  • Increased overall product quality by closely monitoring production processes and providing constructive feedback.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.

Warehouse Lead

Manitou
02.2016 - 02.2018
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Inventory Specialist

Manitou
11.2015 - 02.2016

Receiving Clerk

Manitou
06.2015 - 11.2015
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Regularly reviewed invoices and double-checked orders.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.

Order Picker

Manitou
01.2015 - 06.2015
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.

Report / Maintenance

Sherwin-Williams
02.2010 - 12.2014

Sales Associate

Walmart
09.2008 - 03.2009

Education

Associate Of Business Administration - Business Management Technology

Texas State Technical College
Waco, TX
08.2023

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Recruiting and hiring
  • Operations management
  • Leadership development
  • Supply ordering
  • Policies and procedures
  • Staff supervision
  • Staff management
  • Sales expertise
  • Employee scheduling
  • Accurate cash handling
  • Opening and closing procedures
  • Documentation and reporting
  • Relationship building and management
  • Strategic thinker
  • Operations
  • Sales strategies
  • Retail sales techniques
  • Product merchandising
  • Payroll management
  • Sales professional
  • Accurate money handling
  • Bank deposit procedures
  • Loss prevention
  • Bank and safe deposits
  • Inventory oversight
  • Loss prevention procedures
  • Retail merchandise quality standards
  • Strategic planning
  • Sales analysis
  • Sales coaching
  • Flexible schedule
  • Delegating work
  • Risk management

Timeline

Store Manager

AutoZone
12.2021 - Current

Production Lead

Manitou
02.2018 - 04.2021

Warehouse Lead

Manitou
02.2016 - 02.2018

Inventory Specialist

Manitou
11.2015 - 02.2016

Receiving Clerk

Manitou
06.2015 - 11.2015

Order Picker

Manitou
01.2015 - 06.2015

Report / Maintenance

Sherwin-Williams
02.2010 - 12.2014

Sales Associate

Walmart
09.2008 - 03.2009

Associate Of Business Administration - Business Management Technology

Texas State Technical College

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Jeremy Wiley