Jeremy Williams
Colorado Springs,CO
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
The Home Depot, Seneca SC
11.2006 - Current
- Ensured adherence to all corporate policies and procedures
- Monitored and drove customer service levels
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Conduct weekly, monthly and quarterly business walks
- Review P & L Reports weekly, monthly, and quarterly to plan and execute strategies to meet goals for the last 12 years
- Advanced process and product knowledge
- Yearly budget planning
- Ensured operational excellence by managing tool rental and repair program, special services and interconnected programs, grow contractor and specialty business
- Execute new store initiatives and pilot programs
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Store Manager & Company Store Auditor
One Tone Telecom, Seneca SC
05.2004 - 08.2006
- Maintained excellent customer service
- Responsible for inventory control and loss prevention
- Conducted sale planning and marketing
- Responsible for talent planning and retention
- Increased product and services sold
Sales/Circulation Manager
Anderson Independent-Mail, Anderson
02.2003 - 05.2004
- Contracted independent carriers
- Ensured budgetary requirements were met
- Maintained excellent customer service and quality standards
Marketing Manager
Bi-Lo
06.2000 - 01.2003
Store Manager
Ingles, Anderson SC
11.1989 - 06.2000
Education
Business
Tri-County Technical College
Pendleton, SCSkills
- Operations Oversight
- Cost Control
- P&L Administration
- Staff Management
- Attention to Detail
- Strategic Planning
- Customer Service Management
- Organizational Structuring
- Business Leadership
Certification
- OSHA
- First Aid & CPR
- Equal Employment Opportunity Training
- Sexual Harassment Training
- Active Shooter Training
Timeline
Assistant Store Manager
The Home Depot, Seneca SC
11.2006 - Current
Store Manager & Company Store Auditor
One Tone Telecom, Seneca SC
05.2004 - 08.2006
Sales/Circulation Manager
Anderson Independent-Mail, Anderson
02.2003 - 05.2004
Marketing Manager
Bi-Lo
06.2000 - 01.2003
Store Manager
Ingles, Anderson SC
11.1989 - 06.2000
Business
Tri-County Technical College