Jeremy Williams
Fort Worth,TX
Summary
Dynamic FEC Operations Manager, recognized for driving tangible results and enhancing profitability in competitive markets. With a blend of passion, resilience, and strategic insight, consistently surpass performance objectives. Leverages extensive experience across restaurant, food service, and FEC landscapes to foster exceptional customer experiences. A dedicated leader committed to cultivating positive work environments and achieving operational excellence. Skilled in team development, strategic planning, and revenue optimization within the entertainment and hospitality sectors.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Main Event Entertainment
2015.12 - Current
- Demonstrated proficiency in various management roles, including Bowl Manager, Catering Manager, Bookkeeper, Bar Manager, and Games Manager, adapting to diverse responsibilities and consistently exceeding expectations.
- Provided leadership and strategic direction as an Assistant General Manager, collaborating with senior management to optimize operational efficiency and deliver exceptional guest experiences.
- Stepped into the role of Acting General Manager when needed, effectively managing day-to-day operations and ensuring continuity of leadership.
- Supported multiple Main Event Entertainment centers as a Support Manager, leveraging expertise to troubleshoot operational challenges, implement best practices, and drive performance improvements.
- Played a key role in numerous new center openings, contributing to the successful launch and seamless integration of operations.
- Spearheaded multiple company-wide initiatives aimed at enhancing guest satisfaction, improving employee engagement, and driving revenue growth.
- Developed and implemented innovative strategies to optimize profitability, streamline processes, and maximize operational effectiveness.
- Established strong relationships with cross-functional teams, fostering collaboration and teamwork across departments.
- Received recognition for outstanding performance and dedication to excellence throughout tenure with Main Event Entertainment.
Restaurant Manager
PDQ Chicken
2014.01 - 2015.12
- Balanced service quality with cost efficiency to ensure optimal profitability, implementing strategies to maximize revenue while controlling expenses.
- Prioritized guest satisfaction initiatives to cultivate repeat business and foster long-term loyalty, resulting in a steady increase in customer retention.
- Provided coaching and guidance to servers, optimizing their performance levels and ensuring consistent delivery of exceptional service.
- Monitored Back-of-House operations to uphold sanitation standards, maintain food quality, and present dishes in an appealing manner, enhancing overall guest experience.
- Demonstrated meticulous attention to detail in inventory management, purchasing, and budget control, ensuring adherence to financial guidelines while effectively managing resources.
- Played a key role in achieving store recognition as the most profitable within the company, consistently maintaining gross profit margins through strategic cost management and operational efficiency.
- Spearheaded catering services for business meetings and school events, delivering high-quality meals and exceptional service to clients, thereby expanding revenue streams and enhancing brand reputation.
- Led special marketing projects aimed at increasing business on traditionally slow days, leveraging innovative promotional strategies to drive foot traffic and boost sales
Specialist (E-4)
United States Army
2008.10 - 2014.11
- Served as a Specialist (E-4) in the United States Army, demonstrating proficiency in assigned duties and responsibilities.
- Completed rigorous training and demonstrated expertise in C.B.R.N.
- Executed tasks with precision and attention to detail, contributing to the overall success of missions and operations.
- Worked collaboratively with team members to achieve objectives and overcome challenges in high-pressure environments.
- Maintained equipment and weapons in optimal condition, ensuring readiness for deployment and operational effectiveness.
- Upheld military values and standards of conduct, demonstrating integrity, discipline, and dedication to duty.
- Received commendations and awards for outstanding performance and commitment to mission success.
Service Manager
Outback Steakhouse
2012.02 - 2014.01
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
Skills
- Leadership and team development
- Strategic planning and business management
- Financial management and budgeting
- Operations management and process improvement
- Customer service excellence
- Staff development and training
- Problem-solving and decision-making
- Communication and interpersonal skills
- Adaptability and flexibility
- Relationship building and networking
Timeline
Assistant General Manager
Main Event Entertainment
2015.12 - Current
Restaurant Manager
PDQ Chicken
2014.01 - 2015.12
Service Manager
Outback Steakhouse
2012.02 - 2014.01
Specialist (E-4)
United States Army
2008.10 - 2014.11
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