Jeremy Williams
Montclair
Summary
Results-driven operations manager with over 20 years of experience in enhancing workflow efficiency, developing effective marketing strategies, and training high-performing teams. Proven track record in driving customer satisfaction and operational excellence.
Overview
28
28
years of professional experience
Work History
Co-Owner
SN Naturals
La Verne, California
01.2011 - Current
- Managed daily operations and ensured smooth workflow within the production facility.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Trained staff on product knowledge, customer service, and operational procedures.
- Established vendor relationships to secure quality raw materials for production.
- Implemented quality control measures to maintain product standards and consistency.
- Coordinated logistics for timely delivery of products to retail partners.
- Facilitated team meetings to discuss goals, challenges, and operational improvements.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
- Oversaw customer service activities to ensure quality standards were met or exceeded.
- Negotiated contracts with vendors and suppliers to secure the best terms possible.
- Created marketing campaigns to promote products and services.
- Ensured that all safety protocols were followed at all times within the workplace.
- Developed strategies for increasing customer loyalty and satisfaction.
- Coordinated special events such as product launches or promotional campaigns.
- Maintained a comprehensive knowledge of industry developments and competitive landscape.
Screen Printer/Graphic Designer
The T-Shirt Dude
San Dimas, California
01.2006 - 04.2016
- Operated screen printing machines for high-quality apparel production.
- Prepared screens and inks for various printing techniques and designs.
- Maintained equipment to ensure optimal performance and quality output.
- Conducted quality checks on printed items for accuracy and consistency.
- Managed inventory of inks, screens, and supplies for efficient operations.
Shipping and Receiving Specialist
Edgebanding Services Inc.
San Dimas, California
02.1997 - 10.2014
- Coordinated inbound and outbound shipments to ensure timely delivery.
- Managed inventory levels using warehouse management systems for accuracy.
- Inspected received materials for quality and compliance with specifications.
- Operated forklifts and pallet jacks to move products safely within the warehouse.
- Maintained cleanliness and organization in shipping and receiving areas daily.
- Trained new employees on safety protocols and operational procedures effectively.
- Managed customer inquiries through phone and email communication.
- Resolved complaints by providing effective solutions and support.
- Trained new staff on customer service protocols and best practices.
- Assisted in developing training materials for improved team performance.
- Handled customer inquiries and complaints in a timely manner.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Glendora High School
Glendora, CA06-1997
Skills
Over 20 years of experience in the warehouse environment Highly skilled, and a fast learner in most operating systems
Easy to get along with, with a professional work ethic
Affiliations
- Musician/ banjo teacher
- Screen printing
- Arcade/jukebox restoration
Timeline
Co-Owner
SN Naturals
01.2011 - Current
Screen Printer/Graphic Designer
The T-Shirt Dude
01.2006 - 04.2016
Shipping and Receiving Specialist
Edgebanding Services Inc.
02.1997 - 10.2014
High School Diploma -
Glendora High School