Jeremy Willis
Garland,TX
Summary
With a proven track record at GEICO, I excel in claims processing and investigation, enhancing customer satisfaction through empathetic communication and effective problem-solving. My experience spans from handling high-volume claims to ensuring safety and efficiency in material handling, backed by strong verbal communication skills and a knack for maintaining professionalism in high-pressure situations.
Professional claims specialist with strong record in handling and resolving complex claims efficiently. Adept at analyzing data, identifying discrepancies, and providing solutions that drive positive outcomes. Effective team collaborator with focus on achieving results and adapting to evolving requirements. Skilled in negotiation, customer service, and regulatory compliance, consistently ensuring accuracy and fairness.
Overview
10
10
years of professional experience
Work History
Claims Specialist (ICS)
GEICO
09.2021 - Current
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Material Handler
Nefab Packaging
06.2019 - 09.2021
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
Security Officer
Vinson Guard Agency
07.2017 - 06.2019
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Customer Service Representative
Teleperformance
01.2015 - 10.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high call volume while working in call center environment
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Criminal Justice
South Ark Community College
El Dorado, ARHigh School Diploma -
Smackover High School
Smackover, AR05-2009
Skills
- Claims
- Claims processing
- Claims investigation
- Verbal communication
Timeline
Claims Specialist (ICS)
GEICO
09.2021 - Current
Material Handler
Nefab Packaging
06.2019 - 09.2021
Security Officer
Vinson Guard Agency
07.2017 - 06.2019
Customer Service Representative
Teleperformance
01.2015 - 10.2016
No Degree - Criminal Justice
South Ark Community College
High School Diploma -
Smackover High School