Hardworking employee with exceptional customer service, desire to take on new challenges, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Automotive Sales Consultant
Don McGill Toyota
Katy, TX
2023.11 - Current
Greeted customers and identified their automotive needs.
Provided product information, features, and benefits to customers.
Assisted in developing customer financing options.
Prepared sales contracts and other necessary paperwork for vehicle purchases.
Collaborated with service department personnel to ensure customer satisfaction.
Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
Performed market research on competitor vehicles and pricing strategies.
Attended regular training sessions to stay abreast of changes in industry trends and regulations.
Advised customers on extended warranties, insurance policies, and other related services.
Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
Generated leads through cold calling prospective clients.
Resolved any customer complaints in a timely manner while maintaining excellent customer relations.
Executed creative marketing campaigns designed to increase showroom traffic.
Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
Responded to inquiries from potential customers via email and telephone.
Explained differences between models to clients, comparing and discussing capabilities and features.
Receptionist
Mac Haik - Dodge Chrysler Jeep Ram
Houston, TX
2023.07 - 2023.11
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Maintained a neat reception area by organizing materials and tidying up furniture.
Performed data entry tasks into various computer systems accurately and promptly.
Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Answered customer's general questions and directed to appropriate locations.
Team Member
Sharetea
2021.05 - 2022.02
Kept work areas clean, organized and safe to promote efficiency and team safety.
Contributed to team success by completing jobs quickly and accurately.
Learned all required tasks quickly to maximize performance.
Developed strong cooperative relationships with coworkers and managers.
Operated register to process payments and collect cash payment for order totals.
Worked different stations to provide optimal coverage and meet production goals.
Trained new team members by relaying information on company procedures and safety requirements.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Patricia E. Paetow High School
Katy, TX
2022-05
Some College (No Degree) - Business
Houston Community College
Houston, TX
Skills
Attention to Detail
Following Instructions
Continuous Development
Customer Service
Team Member Motivation
Equipment Maintenance
Computer Skills
Teamwork and Collaboration
Workplace Safety
Heavy Lifting
Willingness to Learn
Clear Communication
Performance Maximization
Organization Skills
Multi-Line Telephone Skills
Document Management
Time Management
Multitasking and Prioritization
Positive and Professional
Cold-calling
Performance Tracking
Sales strategy development
Upselling and Cross Selling
Sales Conversion
Issue Resolution
Aftermarket products
Friendly and Enthusiastic
Lead Follow Up
Goal Setting
Upselling strategies
Sales and Marketing
Relationship Building
Trends Research
Professional Demeanor
Negotiation strengths
Price Negotiation
Title Research
Brand loyalty
Goal-Oriented
Schedule Management
Timeline
Automotive Sales Consultant
Don McGill Toyota
2023.11 - Current
Receptionist
Mac Haik - Dodge Chrysler Jeep Ram
2023.07 - 2023.11
Team Member
Sharetea
2021.05 - 2022.02
High School Diploma -
Patricia E. Paetow High School
Some College (No Degree) - Business
Houston Community College
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