Jeremy Yates
Las Vegas,NV
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
General Manager I
HMSHost
08.2021 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Running up to 6 plus restaurants on a daily basis.
- Ordering for multiple units: Food, alcohol, dry goods, and unit supplies.
Personal Care Assistant
Preferred PCS
06.2012 - 10.2021
- Transported clients to and from medical appointments with safety and efficiency.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
Store/Night Manager
Smith's Food And Drug
11.2015 - 06.2021
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained close communication with maintenance teams throughout the evening, responding promptly to service requests and ensuring any necessary repairs were completed in a timely manner.
- Supervised security personnel in upholding staff, customer and building safety.
- Created nightly shift task lists to assign duties to each employee.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Trained and mentored new and existing staff to achieve best practices.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Implemented cost-saving measures to maximize profit margins.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Head Waiter
Macaroni Grill
10.2010 - 01.2013
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout dining area.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Ensured consistency in food quality and presentation and monitored cost and portion controls.
- Supervised server staff and simultaneously served personal section of tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Stayed up-to-date on menu changes to help customers make food choices.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to wait staff.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Conducted regular performance evaluations for wait staff to continually improve service quality.
- Checked identification for minimum age for sale of alcoholic beverages.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
Catering Manager
Marriott/Sodexo
06.2006 - 06.2010
- Motivated staff to perform at peak efficiency and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated with catering staff to deliver food services for special events and functions.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
Education
Associates of Occupational Science, Culinary Arts -
Le Cordon Bleu College of Culinary Arts
Las VegasSkills
- Goal Setting
- Staff Training and Development
- Total Quality Management
- Decision-Making
- Cost Control
- Exceptional interpersonal communication
- Employee Motivation
- Revenue Growth
Honors and Awards
Achieved Employee of the Month 4 times resulting in Employee of the Year recognized by the President of Gonzaga University..
Received the Award of Creativity by Marriott Inc..
ServSafe Certified.
National Registry of Food Safety Professionals - Certified Food Safety Manager.
Highest sales per customer and overall sales 6 months in a row.
Achieved Employee of the Year 2 times, and awards in highest and second highest customer retention.
Timeline
General Manager I
HMSHost
08.2021 - Current
Store/Night Manager
Smith's Food And Drug
11.2015 - 06.2021
Personal Care Assistant
Preferred PCS
06.2012 - 10.2021
Head Waiter
Macaroni Grill
10.2010 - 01.2013
Catering Manager
Marriott/Sodexo
06.2006 - 06.2010
Associates of Occupational Science, Culinary Arts -
Le Cordon Bleu College of Culinary Arts