Jeremy York
Tampa,FL
Summary
Accomplished Director of Client Services and Operations at One Touch Direct, adept in enhancing customer satisfaction and forging strong client relationships. Leveraged excellent communication and persuasive speaking skills to surpass sales targets and drive brand awareness. Proven track record in leadership, achieving significant revenue growth and operational efficiency with a positive attitude.
Overview
12
12
years of professional experience
Work History
Director of Client Services and Operations
One Touch Direct
03.2024 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Managed budgets for client service operations, achieving cost savings without compromising service quality or employee satisfaction levels.
Director of Sales
Versea Health
08.2021 - 03.2024
- Promote the full Versea portfolio of Biologics, and Diagnostics. Emphasis on new business development, marketing/growth initiatives, direct market penetration, and strategic relationships with specialty pediatricians, CLIA licensed practices, independent pharmacies, labs, surgery centers, general practitioners, and their staff to facilitate overall growth of the company.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
Timber Bridge Consultant
York Bridge Concepts
02.2016 - 08.2021
- Responsible for national outreach to project and construction leads to connect them with a premier, high quality timber crossing solution. Educated project managers, architects, municipal planners, et al. on the value and benefits of timber as a building material.
- Qualified leads and recorded project needs to determine scope and suggest the best available solutions for each unique crossing scenario. Developed project proposals, working with client, architects, engineers, logistics and municipal organizations to ensure efficient project progress.
- Creatively helped solve client problems, including overcoming the challenges associated with building in wetlands areas with timber pilings. Helped clients customize their bridges to ensure highest-quality design aesthetics, construction quality and site planning.
- Kept careful records in CRM database to ensure future customer contacts at a time that was most convenient and valuable for client projects.
Operations and Sale Manager
Gracie Brandon
07.2012 - 04.2015
- Manged the daily operations of a Gracie affiliated mixed martial arts gym with responsibilities ranging from sales, client support, customer service and product development. In charge of keeping the property in running order by managing a small team of employees. Worked with owner to develop new services and products to grow revenues.
- Led sales team and acted as the lead sales representative for the business, growing the client base over a two year period. Followed through on customer purchasing with a dedication to customer service, ensuring clients were informed and experienced a positive interaction with the brand.
- Led an assortment of daily classes, working with customers young and oldon a one-on-one basis and with whole groups using my experience with Brazilian Jiu Jitsu, Muay Thai, Wrestling, et al. Positively interacted with clients to ensure a high rate of re-signs for our monthly service.
- Managed accounts payable and receivable, using a combination of methods, both paper and traditional.
- Worked on and encouraged organizational marketing efforts including promotions, website redesign and more.
- Competed professionally in MMA and Jiu Jitsu tournaments including the ADCC 2013 in Beijing, China.
Education
No Degree -
Hillsborough Community College
Tampa, FLSkills
- Customer Satisfaction
- Client Relationships
- Brand Awareness
- Relationship Management
- Persuasive speaking skills
- Positive Attitude
- Problem-Solving
- Excellent Communication
- Team Leadership
Timeline
Director of Client Services and Operations
One Touch Direct
03.2024 - Current
Director of Sales
Versea Health
08.2021 - 03.2024
Timber Bridge Consultant
York Bridge Concepts
02.2016 - 08.2021
Operations and Sale Manager
Gracie Brandon
07.2012 - 04.2015
No Degree -
Hillsborough Community College
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