Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Zafft

Eagan,MN

Summary

Dynamic operations supervisor with a proven track record at UPS, excelling in staff training and development. Enhanced customer satisfaction through effective communication and quality control measures, achieving significant improvements in service efficiency. Skilled in automotive diagnostics and conflict resolution, fostering a collaborative team environment that drives operational excellence.

Overview

21
21
years of professional experience

Work History

Supervisor of Automotive

UPS
07.2020 - Current
  • Coordinated scheduling for service appointments, maximizing shop utilization and technician productivity.
  • Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for professional growth.
  • Facilitated clear channels of communication between dealership departments, enabling seamless coordination during vehicle repair or maintenance projects.
  • Resolved customer issues promptly.
  • Managed a team of technicians, ensuring proper training and adherence to safety standards for optimal performance.
  • Established benchmarks for performance measurement, driving continuous improvement efforts across the department.
  • Implemented quality control measures, leading to a decrease in rework rates and increased overall efficiency.
  • Maintained compliance with industry regulations and company policies, minimizing risk exposure for the automotive department of UPS
  • Optimized labor allocation by assigning tasks according to each technician''s skill set, expediting service delivery times without compromising quality standards.
  • Analyzed financial reports regularly to identify areas for cost reduction and implement effective budgetary controls
  • Developed and maintained strong relationships with vendors, resulting in cost savings on automotive parts and supplies.
  • Increased customer satisfaction by implementing efficient automotive service processes and streamlined communication with clients.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Welder and Fab

Crysteel Truck Equipment
07.2019 - 07.2020
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
  • Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
  • Fabricated shop parts directly from blueprints.
  • Inspected welds and checked critical measurements to meet specifications.
  • Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
  • Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
  • Prepared welding equipment to perform advanced welding work.
  • Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
  • Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
  • Utilized blueprints and diagrams to compare finished products against design specifications.
  • Reduced workplace accidents through strict compliance with safety regulations and guidelines.
  • Increased production efficiency with expert time management skills and adherence to project deadlines.
  • Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.
  • Assisted in blueprint reading and interpretation for accurate alignment of parts during assembly process.
  • Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
  • Optimized material usage by accurately measuring and cutting required components prior to welding.
  • Collaborated with team members for seamless project execution, improving overall productivity.
  • Set up and operated shielded metal arc and gas metal arc welding equipment.
  • Chipped off excess weld, slag, and spatter using hand tools.
  • Provided support in developing custom jigs/fixtures to facilitate more efficient production workflows.
  • Conducted thorough inspections of welds to ensure adherence to industry standards and codes.
  • Salvaged and rebuilt parts to achieve cost savings and reduce waste.
  • Troubleshot technical issues during the welding process, minimizing downtime on projects.
  • Strengthened client relationships by delivering consistent, high-quality workmanship on all projects.
  • Mentored junior welders, sharing knowledge to enhance their skill sets and career development.
  • Addressed potential hazards or equipment malfunctions to prevent serious problems.
  • Streamlined work processes through effective communication with supervisors and team members about project requirements and progress updates.
  • Maintained high standard of quality control, ensuring all welds met or exceeded industry standards.
  • Enhanced workshop safety by consistently adhering to all safety protocols and conducting regular equipment checks.
  • Reduced material waste with careful planning and accurate cutting of metal components.
  • Supported junior welders through mentorship, enhancing team capabilities with shared knowledge and experience.
  • Assisted in project estimation by providing accurate time and material assessments for welding tasks.
  • Improved project completion times by streamlining welding processes for structural components.
  • Optimized fuel usage during welding operations, contributing to cost savings and energy efficiency.
  • Solved complex welding challenges by applying specialized techniques in MIG, TIG, and Stick welding.
  • Increased operational lifespan of equipment with regular maintenance and timely repairs.
  • Increased efficiency in metal fabrication with precise welding techniques for complex assemblies.
  • Enhanced aesthetic appeal of final products with skilled finishing techniques for smooth and clean welds.
  • Collaborated on design of custom metalwork projects, meeting client specifications with innovative solutions.
  • Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
  • Welded metal components in vertical, overhead and flat positions.
  • Maintained safety by wearing protective equipment, staying alert and following procedures.
  • Welded various connections with high-quality final results.
  • Bolted, clamped and tack-welded parts to secure components prior to welding.
  • Cleaned material surfaces to remove dirt or excess acid using chemical solutions, wire brushes and grinders.
  • Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
  • Inspected welds for accuracy and conformance to specifications.
  • Avoided warping, shrinkage, and distortion by carefully controlling welding processes.
  • Selected and operated shielded metal arc and gas metal arc welding equipment.
  • Inspected pieces for defects, measured, and checked with straightedges or templates for compliance with specifications.
  • Completed projects safely by closely monitoring conditions when lighting torches and using tools.
  • Chipped away debris and thick crusts of rust, slag, and other materials to ready surfaces for welding.
  • Inspected parts and components for defects in soldering process.
  • Detected faulty operation of equipment and defective materials and promptly resolved issues.
  • Monitored and documented soldering results.
  • Replaced faulty parts and components in soldering process.
  • Suggested improvements to soldering process to increase efficiency.
  • Assisted in training new solderers on soldering procedures.

Supervisor of Operations

Toro
07.2013 - 07.2018
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Coordinated with other departments to ensure smooth operation and timely completion of projects.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Welder

Toro
07.2007 - 07.2013
  • Developed customized welding techniques for unique materials, optimizing fabrication processes.
  • Observed hydrostatic and dimension tolerance tests to evaluate weld quality and conformance to specifications.
  • Conducted rigorous post-weld inspections to guarantee structural integrity of each piece.
  • Ensured compliance with all regulatory standards, keeping documentation updated and accessible.
  • Facilitated cross-department communication, ensuring projects stayed on schedule with clear updates and coordination.
  • Contributed to environmental sustainability by implementing metal recycling practices in workshop.
  • Streamlined workshop operations, organizing tools and equipment for easy access and efficient workflow.
  • Optimized welding supply inventory, preventing project delays by ensuring all necessary materials were on hand.
  • Improved customer satisfaction by delivering custom welding projects ahead of scheduled deadlines.

Forklift Operator

Toro
07.2004 - 07.2007
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
  • Communicated with floor managers to determine merchandise placement.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
  • Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
  • Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
  • Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
  • Streamlined order processing by accurately updating inventory management software.
  • Reduced product damage by adhering to strict handling and lifting protocols.
  • Achieved high levels of product security by following best practices in cargo handling.
  • Ensured timely movement of products to designated areas, leading to smoother warehouse operation.
  • Increased operational flexibility by obtaining certifications for various types of forklifts.
  • Maintained clean and safe work environment, contributing to reduction in workplace accidents.

Education

Windom Area High School
Windom, MN
05-1998

Skills

  • Staff training and development
  • Safety management
  • Operations management
  • Fleet management
  • Automotive repair
  • Customer satisfaction
  • Automotive diagnostics
  • Parts ordering
  • Customer relations
  • Vehicle inspection
  • Scheduling
  • Environmental awareness
  • Quality standards
  • Employee retention
  • Service department operations
  • Employee evaluation
  • State and local regulations
  • Scheduling abilities
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Decision-making
  • Problem resolution
  • Relationship building
  • Team building
  • Professional and courteous
  • Task prioritization
  • Work Planning and Prioritization
  • Scheduling and coordinating
  • Self motivation
  • Managing operations and efficiency
  • Customer relationship management
  • Conflict resolution
  • Employee training
  • Training and development
  • Goal setting
  • Team development
  • Professionalism
  • Good judgment
  • Staff management
  • Quality control
  • Complex Problem-solving
  • Documentation and reporting
  • Strategic planning
  • Negotiation and conflict resolution
  • Employee coaching and mentoring
  • Schedule management
  • Preventive Maintenance
  • Time management abilities

Timeline

Supervisor of Automotive

UPS
07.2020 - Current

Welder and Fab

Crysteel Truck Equipment
07.2019 - 07.2020

Supervisor of Operations

Toro
07.2013 - 07.2018

Welder

Toro
07.2007 - 07.2013

Forklift Operator

Toro
07.2004 - 07.2007

Windom Area High School

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