Summary

Overview

Work History

Education

Skills

Timeline

Jeremy Zink

Westland,MI

Summary

IT professional with 16 years of experience developing and implementing security solutions in fast-paced environments. Skilled in Threat Analysis and Problem Solving with proven history of delivering exceptional risk management support.

Overview

years of professional experience

Work History

Cyber Security Analyst II

DensoTen

10.2022 - Current

Collaborated with IT teams to integrate security measures into the development and deployment of new applications.
Conducted security audits to identify vulnerabilities.
Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration testing.
Recommend improvements in security systems and procedures.
Led cybersecurity awareness training sessions, increasing staff vigilance against phishing and social engineering attacks.
Optimized security monitoring processes by implementing automated tools for real-time threat detection and analysis.
Ensured compliance with industry regulations by performing comprehensive audits on existing security policies and procedures.
Advocated for and achieved significant improvements in security posture by leading change in organizational culture towards cybersecurity.
Improved stakeholder confidence through preparation and presentation of detailed security reports and improvement plans.
Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Planned and executed follow-up audits at appropriate intervals.
Managed, Lead and Delivered on 6 Internal and External Audits a year.
Created detailed documentation on all Security practices, implementations and Audit findings.

Senior Systems Administrator

Brookskushman

10.2018 - 10.2022

Reduced security incidents with proactive monitoring and timely patching of systems.
Implemented virtualization technologies to maximize resource utilization and reduce physical server footprint in the data center.
Spearheaded migration efforts to cloud-based platforms, reducing operational costs and increasing scalability.
Enhanced team collaboration, implementing centralized version control systems for code repositories.
Evaluated emerging technologies for potential integration into existing infrastructure, enhancing capabilities while maintaining cost-effectiveness.
Coordinated with cross-functional teams on complex projects, ensuring successful completion within deadlines and budget constraints.
Managed vendor relationships, negotiating contracts to optimize pricing while maintaining quality service levels.
Increased productivity through automation of routine tasks using scripting languages such as PowerShell and Python.
Troubleshot complex technical issues, providing timely resolution to minimize impact on end-users.
Developed comprehensive backup strategies to ensure data protection during disaster recovery scenarios.
Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Tested software remotely and onsite for server sets to maintain operational readiness.
Spearheaded inventory control measures to replenish and maintain IT equipment.
Installed and configured network printers and other peripheral devices.
Diagnosed and resolved hardware and software issues.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Implemented, developed and tested installation and update of file servers, print servers and application servers.
Implemented and maintained virtual private networks.

System Administrator

Progenity

08.2015 - 10.2018

Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
Provisioned new software and hardware for use, following established security policies.
Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
Managed onboarding and offboarding of employees.
Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.
Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
Empowered users with training sessions on new software applications, enhancing productivity across departments.
Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
Installed and configured network printers and other peripheral devices.
Diagnosed and resolved hardware and software issues.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Implemented and maintained virtual private networks.
Managed service desk operations for over 200+ employees

MDM Specialist / Service Desk Analyst

Ascension Health Information Services

03.2013 - 08.2015

Followed all company policies and procedures to deliver quality work.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Collaborated with cross-functional teams to achieve project goals on time and within budget.
Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Engaged in user support interactions via telephone, chat and email platforms.
Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
Implemented mobile device management policies ensuring secure access control over company information.
Implemented mobile device management policies via ActiveSync ensuring secure access to corporate emails across multiple devices/platforms while maintaining control over sensitive information access outside the organization's network perimeter boundaries.
Championed the adoption of mobile device management solutions, resulting in increased efficiency for remote workers.
Managed Service Desk operations for over 1000's of employees and end-user's.

Network Engineer

Reliable IT

09.2011 - 03.2013

Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
Managed, tracked, and coordinated problem resolution and escalation processes.
Installed, supported and maintained company hardware and software infrastructure according to best practices.
Diagnosed network problems involving combination of hardware, software, power and communications issues.
Maintained company servers, computers, printers, cables and other equipment.

Service Desk Technician

Netarx

08.2010 - 09.2011

Geek Squad Agent

Best Buy

09.2009 - 11.2010