Major responsibility: Working at multiple heavy industrial client locations to include - Proctor and Gamble, John Deere, Kimberly Clark, Club Car, Georgia Iron Works, EZ-GO, and International Paper providing support for all materials handling needs
Client inventory of equipment to include: forklift, sweeper/scrubbers, aerial work platforms, scissor lifts, electric pallet jacks, utility/golf carts, and rail car movers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Evaluated systems according to predetermined checklist and noted issues.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Tested systems, noting issues and completing preventive maintenance.