Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeremye Baltzell

Sherman,TX

Summary

Regional Service Manager/Customer Support Specialist offering 6 years of experience dedicated to providing the best service and customer support possible. Flexible and willing to go above and beyond for the best interest of the customer. Highly effective at leading by example and enabling employees to achieve personal and professional best.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Regional Service Manager

Financial Equipment Company
08.2023 - Current
  • Provided technical support for customers in the field and resolved escalated customer service issues.
  • Conducted monthly performance reviews with staff to identify areas of improvement.
  • Monitored inventory levels of spare parts and equipment necessary for servicing customers.
  • Supervised a team of up to 10 field technicians throughout the region.
  • Developed strategies for improving overall customer experience through better communication practices.
  • Evaluated existing processes for providing services and identified opportunities for improvement.
  • Identified training needs among staff members in order to maintain high quality standards.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.

Assistant Service Manager

Financial Equipment Company
01.2018 - Current
  • Collaborated with customers to offer solutions to service needs.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
  • Worked directly with site IT and networking teams to solve issues related to equipment and network disconnects.
  • Proficient with basic to moderate windows functions, I.E. Command prompt, network and sharing center, etc.
  • Dealt directly with software deployment as updates were available.

Master Automotive Technician

Pep Boys Auto Parts & Service
06.2015 - 01.2018
  • Answered customer questions and discussed options face-to-face, over telephone and via email.
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Sourced, arranged and supervised supply inventory for most common equipment and tools.
  • Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
  • Collaborated with service management to delegate repair duties and maintain customer satisfaction.
  • Pursued frequent opportunities to further enhance maintenance and repair skills.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.

Education

Certificate of Graduation -

Wyotech
Blairsville, PA
06.2015

High School Diploma -

Klein Oak High School
Spring, TX
07.2014

Skills

  • Operation monitoring
  • Service planning
  • Schedule coordination
  • Reporting and documentation
  • Process optimization
  • Critical thinking
  • Project Management
  • Supervision
  • Excellent interpersonal communication

Certification

  • Certified ITIL V4 Foundation - 2021

Timeline

Regional Service Manager

Financial Equipment Company
08.2023 - Current

Assistant Service Manager

Financial Equipment Company
01.2018 - Current

Master Automotive Technician

Pep Boys Auto Parts & Service
06.2015 - 01.2018

Certificate of Graduation -

Wyotech

High School Diploma -

Klein Oak High School

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Jeremye Baltzell