Jeremy Everett Baxter
Orem,UT
Summary
IT support professional experienced in troubleshooting, system administration, and enterprise end-user support. Skilled in resolving hardware, software, network, and application issues, including POS and enterprise systems. Proficient in Active Directory, ticketing systems, remote support tools, and system deployments, with a strong focus on efficient issue resolution and system reliability.
Overview
17
17
years of professional experience
Work History
Level 1 Technical Support Specialist
Xactware
Lehi, UT
10.2018 - 01.2025
- Handled phone and chat support, managing up to three simultaneous chats while resolving issues across 30+ applications and portals.
- Troubleshot software issues and documented solutions in a knowledge base to improve efficiency and user support.
Office Installer and Support - Traveling IT
State Farm
01.2018 - 06.2019
- Provided statewide on-site IT support and hardware installations across Utah, traveling 10,000+ miles to ensure system reliability and minimize downtime.
- Configured and deployed end-user hardware and infrastructure (workstations, laptops, printers, network cabinets, UPS systems), improving system reliability and productivity.
Database Admin and IT
Nexant
Salt Lake City, UT
07.2018 - 10.2018
- Developed and supported incentive programs for utility clients (e.g., Dominion Energy, PacifiCorp), ensuring data integrity, accurate program structure, and efficient workflow and project management.
- Created KPIs and ad hoc reports to identify data errors and improve reporting accuracy, while administering user access and supporting internal analysis and system efficiency.
Tech Support level 1, 2 (Beta/QA)
Open Edge
08.2013 - 01.2018
- Diagnosed 100+ POS systems with XCharge integration and supported IT help desk for 300+ employees, resolving hardware, software, and facility issues across multiple locations.
- Managed Salesforce ticketing and documentation, performed software testing, and supported system deployments and office transitions.
Computer Specialist, and Customer Service
Best Buy
05.2008 - 05.2013
- Provided customer service and technical support at Best Buy Geek Squad, handling returns, repairs, and troubleshooting. Diagnosed and repaired customer and internal computer systems, resolving hardware and software issues efficiently.
- Managed service queue and workflow, coordinating repairs, inventory handling, and customer intake to maintain efficient operations and turnaround times.
Education
Associate of Science - General Studies
Utah Valley University
Orem, UT01-2014
High School Diploma -
Timpanogos High School
Orem, UT01-2010
Skills
Operating Systems
Windows (Vista, 7, 8, 10), macOS
IT Support & Remote Tools
Active Directory, DELL KACE, Bomgar, TeamViewer, WebEx, GoToAssist, Remote Support, Ticket Management
Cloud & Enterprise Platforms
Microsoft 365, Google Workspace (G Suite), Salesforce, Oracle, VMware Horizon
Collaboration & Communication Tools
Microsoft Teams, Zoom, Discord, TeamSpeak, Mumble
IT Administration & Troubleshooting
Google Admin Console, EFAX Administration, Cisco CX, JIRA / Confluence, Software Installation, Network Connectivity Troubleshooting
Timeline
Level 1 Technical Support Specialist
Xactware
10.2018 - 01.2025
Database Admin and IT
Nexant
07.2018 - 10.2018
Office Installer and Support - Traveling IT
State Farm
01.2018 - 06.2019
Tech Support level 1, 2 (Beta/QA)
Open Edge
08.2013 - 01.2018
Computer Specialist, and Customer Service
Best Buy
05.2008 - 05.2013
Associate of Science - General Studies
Utah Valley University
High School Diploma -
Timpanogos High School