Jeremy Gillespie

A seasoned Product Operations & Program leader + Certified ScrumMaster with over 2 decades of experience in strategic and operational leadership, known for superpowers in cross-functional collaboration, ability to quickly adapt, and drive high-impact results within a short timeframe. Excels at bridging the gap between product, support, and sales to drive excellence and innovation.

• Demonstrated effective operational leadership by developing and managing key relationships, roadmaps, and product strategy for a nationwide campaign with a budget exceeding $100 million.
• Achieved a remarkable 75% reduction in procurement time and successfully orchestrated over 400 high-quality internal and external product events.
• Managed the development of product roadmaps and oversaw the implementation of solutions for companies ranging from 50 to 1500 employees, demonstrating a keen understanding of systems thinking, scalability, and versatility.
• Successfully navigated and resolved ambiguous bottlenecks, resulting in a remarkable 25% year-over-year reduction in client support cases and an impressive 87% first-case resolution rate. Leveraged a deep understanding of team dynamics and applied data analysis techniques to facilitate faster and more effective problem-solving, ultimately ensuring customer success.
• Applied strong problem-solving and analytical skills to identify pain points in the contract procurement process for the Finance team, leading to a notable 17% improvement in time efficiency.