Jeremy J. Leyba
Castle Rock,CO
Summary
Dynamic leader with a robust military background and multi-site leadership expertise, adept at driving operational excellence and patient satisfaction across 4 Concentra clinics. Skilled in fostering teamwork and leveraging Microsoft Office to enhance efficiency. Proven track record in improving center performance, demonstrating exceptional adaptability and a commitment to continuous learning.
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Seasoned Director of Operations with significant experience in overseeing daily operations, improving efficiency, and leading successful teams. Proven leadership skills demonstrated through management of cross-functional teams and strategic planning initiatives. Track record of implementing operational improvements that increase productivity and reduce costs.
Overview
30
30
years of professional experience
Work History
Director of Operations
Concentra
Denver, CO
01.2016 - Current
- Support the day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure for all 26 Concentra clinics in CO
- Work with clinicians to support staff competency in regard to all patient care needs.
- Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient safety.
- Manage key operations metrics
- Drive patient and client experience metrics by monitoring, analyzing, and taking action to resolve issues related to turnaround times.
- Specifically monitoring center status, wait time communication, white board, and service package expectations
- Strengthen interactions with Center clients and payers.
- Work with the VP to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies.
- Promote, cultivate, and exemplify Orange Book values for all center colleagues.
- Mentors and trains future leaders.
- Drive consistent center communication that will result in optimal patient, customer care, satisfaction, and business outcomes.
- Foster an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement, and reward and recognition.
- Reviewed crucial indicator reports and analyzed financial metrics to achieve strategic business objectives.
- Directed financial operations for multiple clinics, ensuring budget adherence.
- Maintain accountability for implementing and consistently maintaining center initiatives and workflows.
- Monitored and managed key business and clinical metrics such as GRV, EBITDA, efficiencies, PI, cost per encounter, coding, and documentation.
Center Operations Director
Concentra
Santa Fe, NM
01.2013 - 01.2016
- Directly supervise and coordinate all operational duties in center
- Accountable for maintaining quarterly budget
- Developed and maintained relationships with top clients and employers
- Collaborated with Center Medical Director
- Process payroll, and managed time and labor for center
- Interview, hire, train medical support staff
- Maintain inventory of office and medical supplies
- Turned underperforming center to top 3 in market/top 20 in industry
- Processed charge entry using CPT codes
Back office Lead
Concentra
01.2012 - 01.2013
- Prepares patients for physical examinations, including vital signs and assists physician during exams
- Performs urine drug screens
- Assists in medical record maintenance
- Performs front office clerical duties such as answering telephones, check-in, check-out, and record processing
- Dispenses medications as directed by physician and in accordance with state regulations
- Oversee back office scheduling and leads all back office personnel under the direction of Center Leadership
- Maintains pharmacy inventory systems, and maintain supplies as directed by the Center Medical Director
- Performs any other tasks and duties as assigned
Office Manager
El Pueblo Family Healthcare
Bernalillo, NM
01.2009 - 01.2012
- Worked with CFO with financials of clinic
- Managed and processed payroll
- Assisted with credentials of providers
- Interviewed, hire and train medical support staff
- Processed charges using CPT codes
- Managed schedules for all clinical staff
- Managed quarterly budget
Active Duty Soldier
US Army
05.1995 - 03.2004
- Managed day-to-day functions of the squad showcasing commitment to ethical principles, strategic thinking, and regard for others.
- Administered first aid and battlefield casualty care to injured personnel.
- Defended country against threats by capturing, destroying and repelling enemy forces during combat.
- Provided guidance to subordinate personnel on tactical operations and training.
- Coordinated with other units to execute large scale military operations.
Education
Bachelor of Science in Health Care Management -
University of Phoenix
Castle Rock, CO03.2025
Associates in Health Care Administration -
Pima Medical Institute
Albuquerque, NM12.2012
Medical Assistant -
Pima Medical Institute
Albuquerque, NM12.2009
Skills
- Multi-site leadership
- Military Background
- Customer service experience
- Quick to adapt
- Self-motivated
- Leadership training
- Process improvements
- Adept at Microsoft Office Applications
- Project management
- Budget management
- Team building
- Operations oversight
Affiliations
Member of the National Society of Leadership and Success
Primary Military Leadership Course
Basic Non Commissioned Officer Leadership Course
Timeline
Director of Operations
Concentra
01.2016 - Current
Center Operations Director
Concentra
01.2013 - 01.2016
Back office Lead
Concentra
01.2012 - 01.2013
Office Manager
El Pueblo Family Healthcare
01.2009 - 01.2012
Active Duty Soldier
US Army
05.1995 - 03.2004
Bachelor of Science in Health Care Management -
University of Phoenix
Associates in Health Care Administration -
Pima Medical Institute
Medical Assistant -
Pima Medical Institute
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