Jeremy J Robinson Jr.
Millington,TN
Summary
Accomplished Online Personal Shopper at Walmart, adept in customer service expertise and product knowledge, enhanced client satisfaction through personalized recommendations and efficient order fulfillment. Demonstrated strong work ethic and decision-making skills, fostering long-term relationships and exceeding performance goals. Achieved high satisfaction ratings by prioritizing attention to detail and empathy towards customer needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper
Walmart
08.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Get orders out to customers in under 5 minutes 95% of the time.
Retail Customer Service Associate
Lowes Home Improvement
08.2023 - 05.2024
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
- Conducted regular price checks, ensuring accurate pricing on products and displays throughout the store.
- Assisted customers with product selection, increasing sales and promoting brand loyalty.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
Main Grill Cook
Tops Bar-B-Q
10.2022 - 05.2024
- Utilized kitchen equipment to meet temperature requirements and proper display.
- Successfully met high-volume demands during peak hours without sacrificing food quality or presentation standards.
- Enhanced customer satisfaction by delivering high-quality, flavorful meals in a timely manner.
- Managed inventory and maintained optimal stock levels, minimizing food waste and reducing costs.
- Mentored junior cooks, imparting valuable skills and techniques to improve overall team performance.
- Earned praise from management for strong work ethic, consistently arriving early and staying late to ensure all tasks were completed efficiently.
- Cleaned and maintained kitchen equipment regularly.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Get orders off of the grill screen in under 3 minutes
Grill Cook
McDonald's
02.2022 - 10.2022
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Adhered to strict food safety regulations and hygiene standards.
- Developed deep understanding of menu items and ingredients.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
- Provided support to crew members through all facets of food preparation and delivery.
- Get orders from the back of the store in under 3 1/2 minutes.
Education
Bachelor of Science - Data Science
The University of Tennessee - Knoxville
Knoxville, TN05.2028
Skills
- Patience and Empathy
- Customer service expertise
- Sales experience
- Product picking
- Attention to Detail
- Decision-Making
- Strong Work Ethic
- Data Entry
- Product Knowledge
Accomplishments
Graduated High School with Honors
Bolton High School Beta Club
Affiliations
- UT Success Academy
- Volunteer Impact Academy
Timeline
Online Personal Shopper
Walmart
08.2023 - Current
Retail Customer Service Associate
Lowes Home Improvement
08.2023 - 05.2024
Main Grill Cook
Tops Bar-B-Q
10.2022 - 05.2024
Grill Cook
McDonald's
02.2022 - 10.2022
Bachelor of Science - Data Science
The University of Tennessee - Knoxville