Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Websites
References
Timeline
Generic

Jeremy Sankey

Wylie,Texas

Summary

Results-oriented Senior Sales/Solutions Engineer with expertise in translating complex technical concepts into clear, actionable solutions for both end-users and C-level executives. Proven track record in collaborating across cross-functional teams and leading independent projects in remote and on-site environments. Skilled in conducting needs assessments, delivering tailored solutions, and driving alignment with customer business objectives. Adept at problem-solving, particularly in addressing complex challenges and implementing innovative strategies. Trusted subject-matter expert in troubleshooting and providing fresh perspectives for optimizing customer success. Committed to continuous improvement, process optimization, and leveraging new technologies to drive business growth.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Engineer II

Entrata PMS
11.2022 - 01.2025
  • Drove a 15% revenue increase in the enterprise solutions division by delivering tailored technical product demonstrations and proof-of-concept solutions to decision-makers.
  • Delivered high-impact product demos to C-level executives, influencing contracts worth $20K to $5M.
  • Optimized API integrations to streamline workflows and enhance tech stack compatibility, improving client efficiency.
  • Coordinated with product management to inform on market needs and potential product enhancements.
  • Collaborated with cross-functional teams to develop customized RFI/RFP responses, positioning Entrata’s value against competitors.
  • Leveraged Sandler Sales Training to close deals more effectively, increasing relationship-building success across key accounts.
  • Conducted site visits to assess customer needs and recommend appropriate solutions.
  • Trained sales teams on product features, benefits, and competitive advantages to enhance sales effectiveness.
  • Participated in trade shows and industry conferences to network and promote products.

Senior Technical Sales Engineer

Docunav Solutions, LLC
06.2021 - 11.2022
  • Contributed to the $2M deal that became the second-largest contract in company history.
  • Increased new account acquisition by 18% through expert technical guidance and targeted product training for sales teams.
  • Drove 9% YoY revenue growth by providing technical support and strategic product demos during complex sales cycles.
  • Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
  • Managed large accounts by providing customized solutions that met their specific needs.
  • Liaised with engineering and other internal departments to design secure enterprise solutions for customers.
  • Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
  • Presented at national conferences, elevating brand visibility and driving awareness for Laserfiche ECM solutions.
  • Promoted to Senior Sales Engineer in five months, based on exceptional sales performance and customer engagement.
  • Developed high-impact sales materials (videos, presentations) to enhance product communication and customer engagement.
  • Organized trade shows and exhibitions to showcase products and services to prospective clients.

Director, Support & Client Services/Senior Sales Engineer/Technical Trainer/Technical Support Manager

Lookoutsoftware, LLC
07.2006 - 06.2021
  • Spearheaded a 17% revenue increase by improving sales processes, implementing new training programs for the sales team, and aligning customer service protocols with sales department objectives to drive higher sales conversion and customer retention.
  • Improved customer satisfaction from 37% to 93% through the implementation of new customer support protocols and training initiatives.
  • Led cross-functional teams to drive project completion within budget and deadlines.
  • Exceeded sales targets for 6 consecutive years, consistently closing deals across diverse verticals including healthcare, retail, and government.
  • Led technical product training and support for SaaS solutions, ensuring successful adoption for enterprise clients like Best Buy and L'Oreal.
  • Developed and delivered training programs that enhanced internal team performance and customer knowledge, driving adoption rates.
  • Managed and grew relationships with Fortune 500 companies, ensuring long-term satisfaction and retention.
  • Represented the organization at industry events, conferences, and public meetings.
  • Produced self-service training resources and YouTube tutorials, reducing support ticket volume and increasing customer autonomy.

Education

Bachelor of Science - Business/Corporate Communications

Northern Illinois University
DEKALB, ILLINOIS
05.2006

Skills

Product Installation, Demonstration, and Presentation

SDLC Methodologies: Agile, Scrum, Kanban, Waterfall

Solution Selling & Consultation

SaaS/PaaS/iPaaS & On-Prem Software Proficiency

Cloud Computing: AWS, Azure, GCP

AI/ML Concepts, Generative AI, and Prompt Engineering

HTML, CSS, JavaScript, Python, JSON, SQL

Sublime, Microsft VS, GitHub

CRM: HubSpot®, Salesforce®, Microsoft Dynamics®

Expert in Microsoft Office/365®

TCP/IP, DNS, DHCP, Subnetting, Routing

Laserfiche® ECM: Repository Design, Workflows, RPA, Forms

Entrata® Property Management: Marketing, Leasing, Accounting, BI, Facilities Mgmt

Web Browsers: Internet Explorer®, Edge®, Firefox®, Safari®, Chrome®, iOS®, Android OS®

Hardware/Software Integration & Configuration

SQL

Critical Thinking & Sales Process Engineering

Sales Methodologies: Sandler Sales, MEDDICC

API Testing with Postman, RESTful APIs

Network Administration: RBAC, Active Directory, Group Policy

Audio/Video Editing: TechSmith Camtasia®, Movavi®, SnagIt®

HelpDesk Software: Setup, Configuration, Reporting

CAD/3D Design: AutoCAD, Fusion 360®, SketchUp®, XYZ Printing®

3D Printing: Setup, Configuration, Operation

GIS Software: ESRI®, ArcGIS®

Remote Software: Citrix, TeamViewer®, Microsoft Teams®, Zoom®

Accomplishments

  • Sales Engineer of the Year (DocuNav 2022)
  • Rising Star Award (DocuNav 2021)
  • President's Club (Lookout Software 2013-2019)
  • Innovator of the Year Award (Lookout Software 2021)

Certification

  • Information Technology (IT) Fundamentals for Everyone (IBM; Mar 2025)
  • Introduction to Agile Development and Scrum (IBM; Mar 2025; with Honors)
  • The Product Owner Profession: Unleashing the Power of Scrum (IBM; Mar 2025)
  • Cloud and AWS Basics (LearnKartS; Feb 2025)
  • Generative AI: Introduction and Applications (IBM; Feb 2025)
  • Generative AI: Prompt Engineering Basics (IBM; Feb 2025)
  • Introduction to Artificial Intelligence (AI) (IBM; Feb 2025)
  • Introduction to Software Engineering (IBM; Feb 2025; with Honors)
  • Sales and CRM Overview (Pathstream; Fed 2025)
  • Entrata Elite Certified – Leasing Workflows, Leasing Setup, and Marketing (Entrata)
  • Sandler Sales Training – (e.g., consultative selling, enterprise sales)
  • Laserfiche Platinum & Gold Certified (Laserfiche 2021)
  • Autodesk Fusion 360 Integrated CAD/CAM/CAE (Autodesk; Jan 2021)
  • Intro to Digital Manufacturing with Autodesk Fusion 360 (Autodesk; Dec 2020)
  • Technical Support Fundamentals (Google; Mar 2019)

Affiliations

  • Enthusiastic Designer/Fabricator/Woodworker/DIY'er
  • Inventor: USPTO Granted Patent (02/04/20; US 10,548,458)

References

References available upon request.

Timeline

Sales Engineer II

Entrata PMS
11.2022 - 01.2025

Senior Technical Sales Engineer

Docunav Solutions, LLC
06.2021 - 11.2022

Director, Support & Client Services/Senior Sales Engineer/Technical Trainer/Technical Support Manager

Lookoutsoftware, LLC
07.2006 - 06.2021

Bachelor of Science - Business/Corporate Communications

Northern Illinois University

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