JEREMY K. DUKES
Atlanta,GA
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
12
12
years of professional experience
Work History
Client Advocate
Argent Institutional Trust Company
08.2023 - Current
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Streamlined communication channels for improved efficiency in handling client inquiries.
- Maintained high levels of client retention with personalized follow-up strategies.
- Resolved complex issues, ensuring a positive customer experience and fostering long-term relationships.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Collaborated with cross-functional teams to develop strategies for improving overall client satisfaction levels.
- Provided exceptional customer service, consistently exceeding expectations and receiving positive feedback from clients.
Customer Service Representative
Honda Financial Services
03.2022 - 08.2023
- Processed payments through Salesforce and ACI
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated account information to maintain customer records.
- Trained new personnel regarding company operations, policies and services.
- Managed 35+ calls per day
Customer Service Representative
Etrade/Morgan Stanley
12.2021 - 02.2022
- Utilized systems such as Salesforce, Genie, Microsoft Teams to complete daily tasks
- Participated in weekly meetings to keep current with company processes
- Identify monetary growth opportunities for customers
- Updated account information to maintain customer records.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Managed accounts of 1 million dollars or more.
Whole Body Buyer/Specialist
Whole Foods Market
09.2020 - 10.2021
- Administered purchase order processes and placed orders as requested, streamlining ordering process and receipt organization for future reference.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Analyzed and reviewed reorder report recommendations for daily and weekly replenishment, making recommendations on product offerings based on consumer data.
- Maintained appropriate inventory levels based on management direction and customer demand.
- Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
- Managed 500+ skus of product per day.
Store Receiver (Logistics Assistant)
Whole Foods Market Buckhead
10.2017 - 09.2020
- Processed required paperwork to expedite handling of shipped and received goods.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Communicated any order discrepancies to buyers, team members, vendors, businesses or leadership
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Oversaw receiving of products averaging 1 million dollars daily.
Team Member
Whole Foods Market Inc
10.2012 - 01.2017
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Assisted supervisors in hiring process of new team members.
- Devised and implemented processes and procedures to streamline operations.
- Collaborated with other team members to process 2+ million dollars in sales per day
Education
BA - Liberal Arts And General Studies
University of Illinois At Urbana-Champaign
Champaign, IL08.2007
Skills
- Active Listening
- Strong Analytical and Problem-Solving Skills
- Account management
- Highly Organized
- Administrative Support
- Detail Oriented
- Word Processing
- Data Entry
- Professional And Mature
- Maintain Logs
- Ar/Ap
- Telephone Etiquette
- Paperwork assistance
- Client Relationship Building
Timeline
Client Advocate
Argent Institutional Trust Company
08.2023 - Current
Customer Service Representative
Honda Financial Services
03.2022 - 08.2023
Customer Service Representative
Etrade/Morgan Stanley
12.2021 - 02.2022
Whole Body Buyer/Specialist
Whole Foods Market
09.2020 - 10.2021
Store Receiver (Logistics Assistant)
Whole Foods Market Buckhead
10.2017 - 09.2020
Team Member
Whole Foods Market Inc
10.2012 - 01.2017
BA - Liberal Arts And General Studies
University of Illinois At Urbana-Champaign
Similar Profiles
Sandra Swygert Sandra Swygert null
Operations Specialist at Argent Institutional Trust CompanyOperations Specialist at Argent Institutional Trust Company
Antwan KelsoAntwan Kelso
Shipping/Shipping and Receiving Manager at Argent InternationalShipping/Shipping and Receiving Manager at Argent International
Thomas SullivanThomas Sullivan
Member Experience Manager at Argent companies (Anytime Fitness)Member Experience Manager at Argent companies (Anytime Fitness)