Jeremy M Klinger
Berwick,PA
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of a team. Background and education in IT hardware/software and their installation and maintenance. Worked in several different work environments and looking for a long-term career focused assignment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Self Employed Contractor
Klinger Enterprises
Berwick, PA
06.2016 - Current
- Provided estimates to clients and supervisors detailing costs, time and materials needed.
- Simple installations, from TV mounting, installing surround sound systems, to car audio systems.
- Performed system tests to ensure proper operation of the newly installed or modified low voltage cable system.
Hardware Technician
C3i Solutions, An HCL Technologies
Pittston, PA
02.2022 - 06.2024
- Evaluated interfaces between hardware and software, testing performance requirements.
- Directed account management and customer training on company technical software and tools for new accounts and new users.
- Setup devices to be used by users that were based in pharmaceutical research and development.
Floor Care Specialist
Floor Care Solutions
Kingston, PA
02.2017 - 02.2021
- Swept, mopped, scrubbed or polished flooring in hallways, lobbies and other areas as needed.
- Monitored inventory levels of supplies needed for daily operations.
- Performed routine maintenance and cleaning of hard surface floors, carpets, furniture, and other interior surfaces.
Technical Support
Strong Spas
Northumberland, PA
06.2012 - 08.2016
- Resolved escalated customer service issues in a timely manner, including repair tech scheduling and physically mailing the correct parts.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Documented all activities related to technical support including processes, updates, changes made.
Education
Bachelor of Science - Network Specialist Concentration
Pennsylvania College of Technology
Williamsport, PA05-2012
High School Diploma -
Berwick Area High School
Berwick, PA06-2006
Skills
- Low voltage installation
- Inventory management
- Technical documentation
- Hardware troubleshooting
- System testing
- Customer support and service
- Disaster recovery planning
- Help desk assistance
- Network administration
- Device configuration
Certification
- A+ Certification
- Driver's License
References
References available upon request.
Timeline
Hardware Technician
C3i Solutions, An HCL Technologies
02.2022 - 06.2024
Floor Care Specialist
Floor Care Solutions
02.2017 - 02.2021
Self Employed Contractor
Klinger Enterprises
06.2016 - Current
Technical Support
Strong Spas
06.2012 - 08.2016
Bachelor of Science - Network Specialist Concentration
Pennsylvania College of Technology
High School Diploma -
Berwick Area High School
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